Citrix DaaS Customer Reviews 2026 | Desktop as a Service

What is Citrix DaaS?

Create the most empowering employee experience possible. Across every device. On any network. Employees get the same secure, virtual experience across operating systems. You manage it all in a single console.

Company Details

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Awards & Recognition

Citrix DaaS won the following awards in the Desktop as a Service category

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2 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

0 Top Rated Features

2025

0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2022

Citrix DaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Citrix DaaS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Citrix DaaS?

8% Negative

8% Neutral

84% Positive

Pros

Acts with Integrity
Includes Product Enhancements
Helps Innovate
Altruistic

Feature Ratings

Average 81

Integration with Security Management Tools

100

Billing Optimization and Management

100

Integration with Event Monitoring Services

88

Integration with Endpoint Management Tools

88

Delivery Optimization

88

Secure Connectivity

85

Desktop Environment

85

Per Unit Time Pricing

82

Device Support

82

Desktop Management

82

Outsourced Backend Administration

79

Vendor Capability Ratings

Average 78

Product Strategy and Rate of Improvement

83

Vendor Support

81

Ease of Customization

81

Usability and Intuitiveness

80

Ease of IT Administration

80

Business Value Created

79

Ease of Implementation

79

Quality of Features

77

Ease of Data Integration

76

Availability and Quality of Training

74

Breadth of Features

72

Citrix DaaS Reviews

Leanne W.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

Great product

Likeliness to Recommend

8 /10

What differentiates Citrix DaaS from other similar products?

Ease of use

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Sometimes it wont work correctly because of updates.

What recommendations would you give to someone considering this product?

Make sure you upgrade before trying to use.

Pros

Saves Time
Respectful
Friendly Negotiation
Reliable

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

It is slow to start up for me

Likeliness to Recommend

6 /10

Pros

Continually Improving Product
Efficient Service
Effective Service
Saves Time

Cons

Under Delivered
Vendor's Interest First
Less Generous

Citrix DaaS

What is Citrix DaaS?

Company Details

Need Assistance?

Awards & Recognition

Citrix DaaS Ratings

85 Likeliness to Recommend

2 Since last award

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Citrix DaaS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Integration with Security Management Tools The ability to manage the virtual desktops with security and vulnerability management tools.

Billing Optimization and Management The provider offers capabilities to help IT departments control their spend on DaaS.

Integration with Event Monitoring Services The ability to monitor the DaaS environment for unauthorized changes.

Integration with Endpoint Management Tools The ability to manage the virtual desktops with an endpoint management tool such as ConfigMgr.

Delivery Optimization The provider offers network optimization tools for improving the user's experience and for troubleshooting network issues.

Secure Connectivity Secure connectivity is upheld between the DaaS provider and the client interface and at the backend at the DaaS provider's facility, subject to service levels.

Desktop Environment The user has a near identical experience to a traditional computer running locally on a user’s computer with few differences.

Per Unit Time Pricing IT has the ability to granularly control the time units that the service is available and charged for.

Device Support Desktops can be delivered to the end user easily using an HTML client.

Desktop Management IT can manage DaaS desktops like standard workstations and apply group policy based on the hostname of the DaaS instance or the user’s login credentials.

Outsourced Backend Administration IT is able to focus time on managing the images and applications, not the infrastructure on which the desktops run.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Citrix DaaS Reviews

Leanne W.

Great product

Likeliness to Recommend

Pros

It is slow to start up for me

Likeliness to Recommend

Pros

Cons

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2
Since last award

2
Since last award

Feature Ratings

Integration with Security Management Tools

Billing Optimization and Management

Integration with Event Monitoring Services

Integration with Endpoint Management Tools

Delivery Optimization

Secure Connectivity

Desktop Environment

Per Unit Time Pricing

Device Support

Desktop Management

Outsourced Backend Administration

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Breadth of Features