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Cisco Systems

Splunk IT Service Intelligence

Composite Score

7.4 /10

CX Score

7.7 /10

38 Reviews Write a Review

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details

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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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Strategy and Innovation
Product Impact

Latest Award, 2026

Strategy and Innovation
Product Impact

2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

3 Top Rated Features

2024

Strategy and Innovation
Product Impact
Contract Negotiation

2024

0 Top Rated Capabilities

7 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

3% Negative

3% Neutral

94% Positive

Pros

Enables Productivity
Security Protects
Acts with Integrity
Efficient Service

Feature Ratings

Average 75

Event & Alert Management Automation

Data Visualization

Analyze Activity Data

Security Operations Automation

Analyze Discovery Data

Operational Task Automation

Predictive Analytics

Incident Management Automation

Performance & Capacity Management Automation

Problem Management Automation

Change Control Automation

Vendor Capability Ratings

Average 74

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Splunk IT Service Intelligence Reviews

Jennifer K.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

We Enhance Data-Centric Decision with Splunk AIops

Likeliness to Recommend

9 /10

What differentiates Splunk IT Service Intelligence from other similar products?

Splunk AIops Platform has event management, predictive analytics and incident response automation tools under one solution. This reduce technical overheads since no much integration is needed and operational cost too.

What is your favorite aspect of this product?

It reduces alert noise through automated event correlation enhanced by machine learning. It is easy to predict future incidents rapidly via predictive analytics tools.

What do you dislike most about this product?

Customizing some features was challenging, but our technical team keeps an eye on it whenever there is an update on new features.

What recommendations would you give to someone considering this product?

To make informed business decisions, I Would recommend Splunk AIops Platform since it has robust data virtualization tools.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Raymond K.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2022

Monitoring and Analytics.

Likeliness to Recommend

9 /10

What differentiates Splunk IT Service Intelligence from other similar products?

One of the unique features with Splunk is the log aggregations. Being able to aggregate logs from multiple systems into one place.

What is your favorite aspect of this product?

Ability to monitor real time events in the logs, makes it most important tool in monitoring and debugging and defects resolutions.

What do you dislike most about this product?

Integrations to other third [arty tools is complicated. Also as you load more data it starts slowing down.

What recommendations would you give to someone considering this product?

It is easy to use and good for non-technical users, it has good user interface and comprehensive documentation to learn how to use it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Perfect tool for Event and Incident Management.

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Latest Research

Splunk IT Service Intelligence

What is Splunk IT Service Intelligence?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

Splunk IT Service Intelligence Ratings

84 Likeliness to Recommend

1 Since last award

95 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Splunk IT Service Intelligence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Predictive Analytics Leverage Machine Learning algorithms to generate insights, forecast future events, predict events, detect anomalies, and run sentiment analyses.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Splunk IT Service Intelligence Reviews

Jennifer K.

We Enhance Data-Centric Decision with Splunk AIops

Likeliness to Recommend

Pros

Raymond K.

Monitoring and Analytics.

Likeliness to Recommend

Pros

Perfect tool for Event and Incident Management.

Likeliness to Recommend

Pros

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Schedule Your Call

1
Since last award

Feature Ratings

Event & Alert Management Automation

Data Visualization

Analyze Activity Data

Security Operations Automation

Analyze Discovery Data

Operational Task Automation

Predictive Analytics

Incident Management Automation

Performance & Capacity Management Automation

Problem Management Automation

Change Control Automation

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation