What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Effective Service
- Fair
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Audio Controls
Audio Conferencing VoIP
Instant Messaging
File Transfer
Facilitator Functions
Audio Conferencing Call in Bridge
Virtual Whiteboard
Screen Share
Keyboard Mouse Control
Application Share
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Breadth of Features
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Cisco Jabber Reviews
Choy N.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Cisco Jabber is a platform with a wide variety
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber is a platform with a wide variety of options that will complement a graphical experience for companies to create conferences through video calls in the most comfortable way possible, especially aimed at companies that want a secure space on the web to finalize their negotiations. as well as carrying out communication without the need to be physically present with all the employees of the company, one aspect that differentiates it from the rest is the quality of the software that strives to work at full power and not generate any inconvenience while it is in use, unlike other programs that are saturated and respond very slowly.
What is your favorite aspect of this product?
I am very grateful that this program exists because it helps me a lot, it is my responsibility to manage and communicate a lot of important information about the company, such as keeping payroll and accounting for future negotiations, Cisco Jabber has the advantage of creating different processes that bring information to all the selected people, in addition to how comfortable it is to use this program, the video and audio quality is very good, thanks to this program my performance is remarkable and outstanding.
What do you dislike most about this product?
A great disadvantage can be the little known of the program if this leads me to tell my clients to download it at the agreed time of the conference, this generates an inconvenience due to time and disgust that it generates in the person who does not know it, we hope that over time Cisco Jabber sounds a lot among its competencies.
What recommendations would you give to someone considering this product?
The world has changed and is heading to work fully with technology, in addition to events that do not allow a meeting in person, Cisco Jabber is an ideal tool to be in a constant union through electronic devices, this program has high standards to provide its users with an excellent experience while using it, it is these characteristics that make Cisco Jabber a platform that I like to recommend at all times and to my colleagues at work.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Adam Z.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted May 2022
Great basic functionalities (chat & 1-on-1 calls)
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Comparably lightweight, the architecture model is closer to the already well-known telephone system - and it's cross-compatible too.
What is your favorite aspect of this product?
The Private Meeting Room function, which opens a virtual room if a number is called, where others may join for a conference call.
What do you dislike most about this product?
The audio and video compression is noticeably lossy, no advanced collaboration functions.
What recommendations would you give to someone considering this product?
Consider whether the basic functionality (chatting and conferencing over text, voice and video) is enough or are the more advanced features really needed.
Pros
- Reliable
- Performance Enhancing
- Helps Innovate
- Enables Productivity
Roshni R.
- Role: Consultant
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Cisco Jabber simplifies communication.
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
Cisco Jabber's user interface is straightforward, but it's packed with enough features to meet most users' demands. It is possible to communicate with others in a private or group chat. It can also be integrated with your desk phone so that you can answer calls and dial out from your computer when necessary. It's easy to use, small, and doesn't take up much screen space.
What is your favorite aspect of this product?
Cisco Jabber chats provide a safe and secure platform for communication. It is easy to use and comprehend. The most effective method to forward calls from jabber or personal numbers is to use call forwarding software. Cisco Call Manager and other Cisco products use it. Using Cisco Call Manager as an IP PBX eliminates the need for another IM software. It is compatible with Outlook. There's an option to save previous chats and to change the theme. User-created directories are also possible in a network environment.
What do you dislike most about this product?
Some integrations, such as those with active directories, can be time-consuming. It can become stuck if another IM in your company network is not updated regularly. There should be more themes available. Video conferencing between Jabbers and other vendors' products necessitates expensive middleware and intricate. A template base and numerous XML scripts are required to integrate with AD fully.
What recommendations would you give to someone considering this product?
It took us a few years to use Jabber internally because we had Cisco products in the workplace. Cisco Jabber is a must-have for team meetings and video conferencing with others. Even though it isn't free, I strongly recommend it for professional and personal use. That's something to remember.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Effective Service