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Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

8% Negative
1% Neutral
91% Positive

Pros

  • Trustworthy
  • Effective Service
  • Fair
  • Efficient Service

Feature Ratings

Average 82

Video Conferencing

87

Audio Controls

85

Audio Conferencing VoIP

85

Instant Messaging

84

File Transfer

83

Facilitator Functions

82

Audio Conferencing Call in Bridge

82

Virtual Whiteboard

80

Screen Share

80

Keyboard Mouse Control

74

Application Share

70

Vendor Capability Ratings

Average 79

Business Value Created

86

Ease of IT Administration

80

Ease of Implementation

80

Ease of Data Integration

80

Breadth of Features

79

Quality of Features

79

Usability and Intuitiveness

78

Product Strategy and Rate of Improvement

78

Vendor Support

78

Availability and Quality of Training

75

Ease of Customization

74

Cisco Jabber Reviews

Choy N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Cisco Jabber is a platform with a wide variety

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber is a platform with a wide variety of options that will complement a graphical experience for companies to create conferences through video calls in the most comfortable way possible, especially aimed at companies that want a secure space on the web to finalize their negotiations. as well as carrying out communication without the need to be physically present with all the employees of the company, one aspect that differentiates it from the rest is the quality of the software that strives to work at full power and not generate any inconvenience while it is in use, unlike other programs that are saturated and respond very slowly.

What is your favorite aspect of this product?

I am very grateful that this program exists because it helps me a lot, it is my responsibility to manage and communicate a lot of important information about the company, such as keeping payroll and accounting for future negotiations, Cisco Jabber has the advantage of creating different processes that bring information to all the selected people, in addition to how comfortable it is to use this program, the video and audio quality is very good, thanks to this program my performance is remarkable and outstanding.

What do you dislike most about this product?

A great disadvantage can be the little known of the program if this leads me to tell my clients to download it at the agreed time of the conference, this generates an inconvenience due to time and disgust that it generates in the person who does not know it, we hope that over time Cisco Jabber sounds a lot among its competencies.

What recommendations would you give to someone considering this product?

The world has changed and is heading to work fully with technology, in addition to events that do not allow a meeting in person, Cisco Jabber is an ideal tool to be in a constant union through electronic devices, this program has high standards to provide its users with an excellent experience while using it, it is these characteristics that make Cisco Jabber a platform that I like to recommend at all times and to my colleagues at work.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Adam Z.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great basic functionalities (chat & 1-on-1 calls)

Likeliness to Recommend

7 /10

What differentiates Cisco Jabber from other similar products?

Comparably lightweight, the architecture model is closer to the already well-known telephone system - and it's cross-compatible too.

What is your favorite aspect of this product?

The Private Meeting Room function, which opens a virtual room if a number is called, where others may join for a conference call.

What do you dislike most about this product?

The audio and video compression is noticeably lossy, no advanced collaboration functions.

What recommendations would you give to someone considering this product?

Consider whether the basic functionality (chatting and conferencing over text, voice and video) is enough or are the more advanced features really needed.

Pros

  • Reliable
  • Performance Enhancing
  • Helps Innovate
  • Enables Productivity

Roshni R.

  • Role: Consultant
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Cisco Jabber simplifies communication.

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

Cisco Jabber's user interface is straightforward, but it's packed with enough features to meet most users' demands. It is possible to communicate with others in a private or group chat. It can also be integrated with your desk phone so that you can answer calls and dial out from your computer when necessary. It's easy to use, small, and doesn't take up much screen space.

What is your favorite aspect of this product?

Cisco Jabber chats provide a safe and secure platform for communication. It is easy to use and comprehend. The most effective method to forward calls from jabber or personal numbers is to use call forwarding software. Cisco Call Manager and other Cisco products use it. Using Cisco Call Manager as an IP PBX eliminates the need for another IM software. It is compatible with Outlook. There's an option to save previous chats and to change the theme. User-created directories are also possible in a network environment.

What do you dislike most about this product?

Some integrations, such as those with active directories, can be time-consuming. It can become stuck if another IM in your company network is not updated regularly. There should be more themes available. Video conferencing between Jabbers and other vendors' products necessitates expensive middleware and intricate. A template base and numerous XML scripts are required to integrate with AD fully.

What recommendations would you give to someone considering this product?

It took us a few years to use Jabber internally because we had Cisco products in the workplace. Cisco Jabber is a must-have for team meetings and video conferencing with others. Even though it isn't free, I strongly recommend it for professional and personal use. That's something to remember.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service
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