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Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

8% Negative
1% Neutral
91% Positive

Pros

  • Trustworthy
  • Effective Service
  • Fair
  • Efficient Service

Feature Ratings

Average 82

Video Conferencing

87

Audio Controls

85

Audio Conferencing VoIP

85

Instant Messaging

84

File Transfer

83

Facilitator Functions

82

Audio Conferencing Call in Bridge

82

Virtual Whiteboard

80

Screen Share

80

Keyboard Mouse Control

74

Application Share

70

Vendor Capability Ratings

Average 79

Business Value Created

86

Ease of IT Administration

80

Ease of Implementation

80

Ease of Data Integration

80

Breadth of Features

79

Quality of Features

79

Usability and Intuitiveness

78

Product Strategy and Rate of Improvement

78

Vendor Support

78

Availability and Quality of Training

75

Ease of Customization

74

Cisco Jabber Reviews

Danielle W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Cisco Highly Featured Conferencing Platform

Likeliness to Recommend

10 /10

What differentiates Cisco Jabber from other similar products?

The live streaming service will be free from the buffer using this tool and it provides instant solutions to all your problems. Thus, the screen board is also available to let the audience understand the lecture someone delivering. You can manage your business, startups, enterprises, and their audits here as well.

What is your favorite aspect of this product?

Cisco is a platform where you can fill the distance and get your job done with the best features. So, this is the best communication software with advanced technology-based backend settings. The user interface is very simple and sleek yet boring also. You can do instant chats, calls, video conferencing, web conferencing, visual mails, and more.

What do you dislike most about this product?

The price of this software doesn't justify the features they are offering. Moreover, there is no freemium schedule available and another downside is that the software shows glitches on working some heavy applications. The networking system is also not strong.

What recommendations would you give to someone considering this product?

In general, the Cisco tool is highly suggested by most of the users except the few ones who didn’t find it useful at all. So, you can check the performance by yourself and the premium version is not much expensive to buy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Austin .

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Cisco jabber is a top communication software.

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

It is a good tool and i have been using it in my project for communication with team members. It’ terribly effective and sharing screenshots within the chat was impressive too. It facilitates me to perform higher in my professional life. The entire intergation and deployement of application is good.Cisco jabber may be a good application to use in little as well as in huge enterprises. Simple to use and help to individualise offline status.

What is your favorite aspect of this product?

The main factor I prefer concerning this app is that it helps us to call our colleagues with ease. It’s replaced the physical phone. It’ a good package for calling. Reduced licencing value once the organision uses the Cisco IP phones. Single software tool provides the whole collaboration expertise IM, web conferencing, audio and video conferencing. Cisco Jabber is simple to use and might be terribly useful for communicating between colleagues at intervals identical organization. Has categorization of contacts, so serving to within the grouping per user needs.

What do you dislike most about this product?

While using the application, it get logged off simply because of network issue. App does’nt have desktop sharing session and user can’t share file attachement. Generally the appliance changes the audio settings once new audit equipment is plugged in, that may have an effect on the incoming calls. This issue results in changing the audio settings in mid-call or disconnecting the decision to re-configure the settings.

What recommendations would you give to someone considering this product?

Cisco jabber is extremely necessary tool for team meeting and video conferencing with peoples. I powerfully advocate it to use it for professional as well as personal use tho’ it had been not free that must be kept in mind.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Ahsun J.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Solid but room for improvement

Likeliness to Recommend

6 /10

What differentiates Cisco Jabber from other similar products?

It's very basic and suited for general communication. There is nothing fancy about the application; just gets the job done. Feels reliable and robust.

What is your favorite aspect of this product?

It is super simple to use, the UI is suited for any user (basic, intermediate, advanced). Overall, a very good application for basic chat and video/group calling.

What do you dislike most about this product?

Many glitches with the tool. I often find that the audio/video settings often default or change on their own when i restart the application. I also often have audio issues and have to reconnect several times before it works properly.

What recommendations would you give to someone considering this product?

I would honestly recommend only using this product for general consumption. If you were to go down the route of using a more interactive/modern application, I would go with WebEx as it's constantly evolving.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Efficient Service
  • Effective Service

Cons

  • Inhibits Innovation
  • Commodity Features
  • Charges for Enhancements
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