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Chorus

Composite Score

8.5 /10

CX Score

8.6 /10

356 Reviews Write a Review

What is Chorus?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. Chorus helps performance-driven sales teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behaviour changes, and deliver bottom line impact.

Company Details

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Awards & Recognition

Chorus won the following awards in the Conversation Intelligence category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

5 Top Rated Features

2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Chorus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus?

4% Negative

14% Neutral

82% Positive

Pros

Respectful
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 82

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Call Analytics

Role-Based Access

Application Integration

Audio Transcription

Mobile Support

Conversation Coaching

Dashboards and Reporting

Pipeline Visibility

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Sales Coaching

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Chorus Reviews

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2022

Great but search functionality needs improvement

Likeliness to Recommend

10 /10

Pros

Performance Enhancing
Enables Productivity
Security Protects
Efficient Service

Cons

Less Reliable

Lauren S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use. Great product.

Likeliness to Recommend

8 /10

What differentiates Chorus from other similar products?

I have not used other products like Chorus.ai so I am not sure.

What is your favorite aspect of this product?

Coaching aspect. The ability to comment & have my colleagues & manager comment back.

What do you dislike most about this product?

How long it takes for calls to appear. Sometimes I forget recordings that I had questions on. I make about 500-700 dials a day and having to come back the next day causes me to forget.

What recommendations would you give to someone considering this product?

Take advantage of some of the training so you can learn the great little features that are really helpful.

Pros

Performance Enhancing
Enables Productivity
Respectful
Reliable

Lily M.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Fantastic Product, so much insight!

Likeliness to Recommend

10 /10

What differentiates Chorus from other similar products?

So many more integrations and goes very well with salesforce and all our other tools

What is your favorite aspect of this product?

How many insights you can get from calls, comparisons to other reps etc

What do you dislike most about this product?

Nothing really it has everything you need

What recommendations would you give to someone considering this product?

THink of the value you'll get implementing this on your team. Quicker ramping, great training and coaching tool

Pros

Helps Innovate
Performance Enhancing
Efficient Service
Inspires Innovation

Latest Research

Chorus

What is Chorus?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Chorus Ratings

88 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Chorus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Coaching

Chorus Reviews

Great but search functionality needs improvement

Likeliness to Recommend

Pros

Cons

Lauren S.

Easy to use. Great product.

Likeliness to Recommend

Pros

Lily M.

Fantastic Product, so much insight!

Likeliness to Recommend

Pros

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Feature Ratings

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Call Analytics

Role-Based Access

Application Integration

Audio Transcription

Mobile Support

Conversation Coaching

Dashboards and Reporting

Pipeline Visibility

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization