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OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10
ChatGPT
8.9 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative
3% Neutral
95% Positive

Pros

  • Helps Innovate
  • Saves Time
  • Respectful
  • Continually Improving Product

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Article Summarizer

86

Topic Generator

85

Multi-Language Support

84

Style and Tone Suggestions

84

Text Personalization

83

Customization

82

Long Form Content Generation

82

Auto-Completion and Predictive Text

80

Templates

80

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

84

Breadth of Features

83

Quality of Features

83

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Vendor Support

76

ChatGPT Reviews

Chris M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2026

Undependable Due to Discontinuation of Features

Likeliness to Recommend

4 /10

What differentiates ChatGPT from other similar products?

It's more conversational than other AI tools which can be a benefit or a liability. On a long day working, the conversational responses are welcome, but if you are not disciplined, it leads to going down rabbit holes because it's great at ending every response with a question you are likely receptive to answering and before you know it, an hour is gone. For that reason I find it less productive than Claude for example. Claude just wants to get the work done and keep you moving forward.

What is your favorite aspect of this product?

Just like one of the differences I pointed out, the conversational responses are enjoyable. I would have included the ability to create custom GPTs for myself and for clients to use, but that is what is being discontinued.

What do you dislike most about this product?

Changing features without getting input from its base of loyal users. I pictured a meeting happening at OpenAi where some person raised their hand and said "Oh, I know. Let's disrupt everyone's workflow by just getting rid of one of our most popular features! They won't mind because my idea is so much better!"

What recommendations would you give to someone considering this product?

Don't fall in love with any feature they introduce because it may get discontinued. Don't invest too much time into customization because features using that customization may just get discontinued. Limit yourself to allowing it to ask you no more than 3 questions that you answer to continue the conversation before evaluating whether this conversation is actually productive.

Pros

  • Respectful
  • Generous Negotitation
  • Acts with Integrity
  • Performance Enhancing

Cons

  • Less Reliable
  • Less Productive
  • Vendor Friendly Policies

CA Mansi A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2026

ChatGpt- Just chat and get your answer

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It is very user friendly and easy to navigate the interface of the product

What is your favorite aspect of this product?

No perfect prompts are required for output. It is very user friendly

What do you dislike most about this product?

not able to integrate fully with other microsoft apps

What recommendations would you give to someone considering this product?

Make the best use of this to bring efficiency in your day to day tasks

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Harshit v.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2026

Powerful AI Assistant That Boosts My Daily Work

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

That is where ChatGPT really shines for me, I no longer need multiple tools to conduct SEO research, brainstorm content ideas, analyze data, code and debug everyday marketing tasks. Since it deals with different work of various types through the same conversation, it makes my digital marketing and web development workflow easier.

What is your favorite aspect of this product?

I like most about ChatGPT is its versatility. Whether you are a digital marketer or web developer like me, it can help you with SEO research, content ideas, coding, debugging, data analysis and solving problems all in one! This really saves on time and helps me immediately transform an idea into a functional solution

What do you dislike most about this product?

Most of all I hate that the answers are not always accurate or current so I need to fact-check anything before using it with clients It might also occasionally misinterpret context or give you code that is not ready and needs more refinement and testing/adjusting.

What recommendations would you give to someone considering this product?

ChatGPT is highly versatile and would recommend it to anyone who will make use of its research, content creation, problem-solving abilities, coding assistance etc. Especially for wordsmiths dedicated to digital marketing or development, this can save hours of time on research. In general, the information used must be verified before use in a professional setting.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Respectful

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