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Microsoft Corporation

Azure Virtual Desktop

Composite Score

8.1 /10

CX Score

8.5 /10

60 Reviews Write a Review

What is Azure Virtual Desktop?

Windows Virtual Desktop is a comprehensive desktop and app virtualization service running in the cloud. It’s the only virtual desktop infrastructure (VDI) that delivers simplified management, multi-session Windows 10, optimizations for Office 365 ProPlus, and support for Remote Desktop Services (RDS) environments. Deploy and scale your Windows desktops and apps on Azure in minutes, and get built-in security and compliance features.

Company Details

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Awards & Recognition

Azure Virtual Desktop won the following awards in the Desktop as a Service category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Contract Negotiation

2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

3 Top Rated Features

2022

Azure Virtual Desktop Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Azure Virtual Desktop.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Azure Virtual Desktop?

2% Negative

3% Neutral

95% Positive

Pros

Efficient Service
Helps Innovate
Respectful
Acts with Integrity

Feature Ratings

Average 80

Delivery Optimization

100

Integration with ITSM and ITAM Tools

100

Integration with Event Monitoring Services

Integration with Security Management Tools

Integration with Endpoint Management Tools

Billing Optimization and Management

Secure Connectivity

Desktop Environment

Bulk Patching and Updates

Multi Tenant Architecture

Desktop Management

Vendor Capability Ratings

Average 78

Business Value Created

Quality of Features

Vendor Support

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Implementation

Azure Virtual Desktop Reviews

Andrew L.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2020

Questions are occasionally confusing, and/or vague

Likeliness to Recommend

8 /10

What differentiates Azure Virtual Desktop from other similar products?

Familiarity to users

What is your favorite aspect of this product?

Backups are automatic

What do you dislike most about this product?

Speed of service during high traffic periods

What recommendations would you give to someone considering this product?

Use inexpensive hardware, and get a fast isp connection

Pros

Helps Innovate
Reliable
Respectful
Security Protects

Cons

Less Generous
Commodity Features
Less Caring

Role: Public Sector
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Somewhat pricey but worth every penny

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Harmeet S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2020

The product services provided looks reasonable.

Likeliness to Recommend

1 /10

What differentiates Azure Virtual Desktop from other similar products?

Officially by Microsoft compared to others.

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

limited features

What recommendations would you give to someone considering this product?

look for an alternative for now

Pros

Helps Innovate
Reliable
Caring
Generous Negotitation

Cons

Less Productive
Less Effective Service
Less Inspiring

Latest Research

Azure Virtual Desktop

What is Azure Virtual Desktop?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Azure Virtual Desktop Ratings

86 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Azure Virtual Desktop?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Delivery Optimization The provider offers network optimization tools for improving the user's experience and for troubleshooting network issues.

Integration with ITSM and ITAM Tools The ability to integrate with ITSM tools for incident management, service request management, asset management, and patch management.

Integration with Event Monitoring Services The ability to monitor the DaaS environment for unauthorized changes.

Integration with Security Management Tools The ability to manage the virtual desktops with security and vulnerability management tools.

Integration with Endpoint Management Tools The ability to manage the virtual desktops with an endpoint management tool such as ConfigMgr.

Billing Optimization and Management The provider offers capabilities to help IT departments control their spend on DaaS.

Secure Connectivity Secure connectivity is upheld between the DaaS provider and the client interface and at the backend at the DaaS provider's facility, subject to service levels.

Desktop Environment The user has a near identical experience to a traditional computer running locally on a user’s computer with few differences.

Bulk Patching and Updates Updating operating system patches, security and anti-virus software in batch form to ensure that workstations are up-to-date, even when PC images are offline.

Multi Tenant Architecture DaaS providers will have multi-tenant architecture, where many virtual desktops, possibly from different DaaS customers, are hosted on the same infrastructure.

Desktop Management IT can manage DaaS desktops like standard workstations and apply group policy based on the hostname of the DaaS instance or the user’s login credentials.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Azure Virtual Desktop Reviews

Andrew L.

Questions are occasionally confusing, and/or vague

Likeliness to Recommend

Pros

Cons

Somewhat pricey but worth every penny

Likeliness to Recommend

Pros

Harmeet S.

The product services provided looks reasonable.

Likeliness to Recommend

Pros

Cons

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1
Since last award

Feature Ratings

Delivery Optimization

Integration with ITSM and ITAM Tools

Integration with Event Monitoring Services

Integration with Security Management Tools

Integration with Endpoint Management Tools

Billing Optimization and Management

Secure Connectivity

Desktop Environment

Bulk Patching and Updates

Multi Tenant Architecture

Desktop Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Vendor Support

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Implementation