What is AWS Systems Manager?
AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
99 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love AWS Systems Manager?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cloud Integration
Cloud Analytics and Reporting
Cloud Migration
Capacity Management
Configuration Validation
Performance Monitoring Management
Application Release Automation
Orchestration and Workflow Management
Automatic Resource Scaling Elasticity
Cloud SLA Management Governance
Self Service Cloud Services
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Vendor Support
Ease of Customization
Availability and Quality of Training
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AWS Systems Manager Reviews
Monika C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Robust, complex, learning curve.
Likeliness to Recommend
Pros
- Efficient Service
- Effective Service
- Helps Innovate
- Continually Improving Product
Akshat A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Apr 2024
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates AWS Systems Manager from other similar products?
The most helpful about AWS system manager is it works with hybrid cloud systems including on-prem systems. Prevent drift by resolving to configure management, OS patches, and inventory. Highly Secure and compliant with industry standards.
What is your favorite aspect of this product?
The best thing i like about aws systems manager is they provide dashboard category wise such as operations management, application management, node management, shared resources, automation management. It is a centralized access control which also helps us in auditing control.
What do you dislike most about this product?
there are loads of submenus in system manager , so can be a little over whelming when you first go through to this menu, and to start a session it can be annoying with the amount of click you have to do it get on the server you want to remote on.
What recommendations would you give to someone considering this product?
Access control has gotten completely streamlined to IAM users and roles. I don't need to manage SSH keys for either developers or devops people anymore.
Pros
- Efficient Service
- Altruistic
- Acts with Integrity
- Friendly Negotiation
Cons
- Charges for Enhancements
- Slower Product Innovation
Okwesirieze A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2025
Powerful Infrastructure Management
Likeliness to Recommend
What differentiates AWS Systems Manager from other similar products?
It's cost efficiency as most of System Manager features are available at no additional cost and also it's full native AWS ecosystem integration
What is your favorite aspect of this product?
I normally use Ansible to SSH into my instance via port 22. I can't do this on prod that's when i figured out AWS SSM where i do agentless access to my prod instances without requiring SSH and closing port 22 and not needing bastion host
What do you dislike most about this product?
I do face some performance issues when executing commands which sometimes impacts my workflows
What recommendations would you give to someone considering this product?
Don't try to implement everything at once. Start with Session Manager for secure instance access and Parameter Store for secrets management because these provide immediate value with minimal difficulties. Once comfortable, gradually add Patch Manager, Automation, and other advanced capabilities
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Effective Service
Cons
- Charges for Enhancements
