This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Amazon

AWS Systems Manager

Composite Score

9.1 /10

CX Score

9.4 /10

110 Reviews Write a Review

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

Filter By

2026 Data Quadrant Champion

Latest Award, 2026

8 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Service Experience
Product Impact
Contract Negotiation

2025

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

5 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

6 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

3 Top Rated Features

2023

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

3% Negative

2% Neutral

95% Positive

Pros

Respectful
Performance Enhancing
Fair
Over Delivered

Feature Ratings

Average 86

Cloud Integration

Cloud Analytics and Reporting

Capacity Management

Cloud Migration

Configuration Validation

Performance Monitoring Management

Automatic Resource Scaling Elasticity

Application Release Automation

Cloud SLA Management Governance

Orchestration and Workflow Management

Self Service Cloud Services

Vendor Capability Ratings

Average 85

Breadth of Features

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Systems Management

Score 8.9

View AWS Systems Manager in this category (opens in a new tab)

AWS Systems Manager Reviews

Matt S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Checks All the Boxes

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

It's backed by continuous innovation from AWS which continuous to release features at a rapid pace.

What is your favorite aspect of this product?

It's simple to use and provides a robust feature set.

What do you dislike most about this product?

I would like to see additional operating systems added to the support list.

What recommendations would you give to someone considering this product?

If your currently using AWS this product follow suites with there other solutions it's reasonably priced, continuously updated and fairly easy to use. What else can you ask for?

Pros

Reliable
Effective Service
Saves Time
Helps Innovate

Cons

Less Generous

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

AWS Systems Manager Ratings

91 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Cloud Migration Migration of applications and workloads to cloud.

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Application Release Automation Continuously manage the release and maintenance of applications.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Systems Management

AWS Systems Manager Reviews

Matt S.

Checks All the Boxes

Likeliness to Recommend

Pros

Cons

Most Popular AWS Systems Manager Comparisons

Google Cloud

Microsoft Azure Arc

Red Hat Openshift

Oracle Cloud Infrastructure

ServiceNow Cloud Accelerate

Vmware Cloud Foundation Operations

Schedule Your Call

Feature Ratings

Cloud Integration

Cloud Analytics and Reporting

Capacity Management

Cloud Migration

Configuration Validation

Performance Monitoring Management

Automatic Resource Scaling Elasticity

Application Release Automation

Cloud SLA Management Governance

Orchestration and Workflow Management

Self Service Cloud Services

Vendor Capability Ratings

Breadth of Features

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of Customization