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Attentive Mobile Inc

Attentive

Composite Score

8.4 /10

CX Score

8.6 /10

28 Reviews Write a Review

What is Attentive?

Attentive is a personalized text messaging platform built for innovative e-commerce brands. Attentive is a comprehensive text message marketing solution, driving 18.5% of total online revenue for businesses by creating thoughtful SMS experiences. Using real-time behavioral data, Attentive automatically sends engaging text messages to each subscriber at every step of the customer lifecycle.

Company Details

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Awards & Recognition

Attentive won the following awards in the SMS Marketing category

Filter By

Service Experience
Conflict Resolution

2025

7 Top Rated Capabilities

5 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Conflict Resolution

2024

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

5 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Attentive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Attentive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Attentive?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Efficient Service
Effective Service

Feature Ratings

Average 84

Scheduled Messaging

Text Messaging

Application Integration

Marketing Analytics

Surveys Feedback

Mobile Marketing Management

Communication Archive

Opt-in

Loyalty Promotions Management

Social Media Marketing Management

Mobile Payments

Vendor Capability Ratings

Average 85

Vendor Support

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Attentive Reviews

Elliott G.

Role: C-Level
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2026

Be ATTENTIVE

Likeliness to Recommend

10 /10

What differentiates Attentive from other similar products?

Attentive mainly Differentiates itself by being the mobile first SMS first AI driven and and enterprise grade for high volume messaging.

What is your favorite aspect of this product?

Handling a bunch of messages in bulk a month. It’s important for emphasis on fast delivery + uptime.

What do you dislike most about this product?

Possibly the cost

What recommendations would you give to someone considering this product?

SMS performance + compliance

Pros

Helps Innovate
Inspires Innovation
Appreciates Incumbent Status
Continually Improving Product

Katie T.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2026

Best in class

Likeliness to Recommend

10 /10

What differentiates Attentive from other similar products?

Attentive is able to differentiate themselves through their intuitive UI and exceptional customer service. The ease of working with them and they’re offering sets them for and above the competition.

What is your favorite aspect of this product?

The intuitive UI is my favorite aspect of the product.

What do you dislike most about this product?

I would say they’re reporting attribution tends to be in accurate with our internal data.

What recommendations would you give to someone considering this product?

I would tell them to consider not just Attentive SMS offering, but also explore their ESP as well to migrate all channels to a single platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2024

SmS marketing for the future!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Efficient Service
Continually Improving Product
Reliable

Attentive

What is Attentive?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Attentive Ratings

95 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Attentive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Text Messaging The capability to send messages by SMS in addition to email.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Opt-in Provides an opt-in option for potential subscribers.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Attentive Reviews

Elliott G.

Be ATTENTIVE

Likeliness to Recommend

Pros

Katie T.

Best in class

Likeliness to Recommend

Pros

SmS marketing for the future!

Likeliness to Recommend

Pros

Most Popular Attentive Comparisons

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Schedule Your Call

1
Since last award

Feature Ratings

Scheduled Messaging

Text Messaging

Application Integration

Marketing Analytics

Surveys Feedback

Mobile Marketing Management

Communication Archive

Opt-in

Loyalty Promotions Management

Social Media Marketing Management

Mobile Payments

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Quality of Features

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization