Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

Filter By

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

2% Negative
1% Neutral
97% Positive

Pros

  • Security Protects
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 86

Mobile Payments

91

E-Commerce Integration

88

Security

88

Digital Wallet Integration

88

Recurring Payments

87

POS Verification

86

Customer Support

86

Credit Card Processing

85

POS Integration

84

Multi Currency

84

Reporting Analytics

84

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Ease of IT Administration

85

Breadth of Features

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

83

Vendor Support

83

Availability and Quality of Training

83

Ease of Customization

81

Amazon Pay Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2022

Amazon Pay - Best for Digital Payments

Likeliness to Recommend

9 /10

Pros

  • Unique Features
  • Efficient Service
  • Caring
  • Respectful

Anubhav A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Easy and Secure Online Payments Solution

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay is a bit different from other similar products because it is affiliated with Amazon. This means that if you have an Amazon account, you can easily use Amazon Pay to make purchases on other websites that support it. Additionally, Amazon Pay is designed to make online shopping faster and more convenient by allowing you to use your Amazon shipping address and payment information to make purchases on other websites.

What is your favorite aspect of this product?

There are many aspects of Amazon Pay that I enjoy, but one of the things I appreciate most is the convenience. I can shop on any website that accepts Amazon Pay and I don't have to remember multiple login credentials. I also like that I can use Amazon Pay to make donations to my favorite charities.

What do you dislike most about this product?

There are a few things that I dislike about Amazon Pay. First, it can be difficult to find the right page on Amazon.com to start your payment. Second, you have to have an Amazon.com account and be logged in to use Amazon Pay. Lastly, Amazon Pay is not available at all Amazon.com international sites.

What recommendations would you give to someone considering this product?

There are a few things to consider when using Amazon Pay: 1. Check with your bank or financial institution to see if they accept Amazon Pay. 2. Consider the fees associated with using Amazon Pay. 3. Make sure you understand how Amazon Pay works before using it.

Pros

  • Respectful
  • Fair
  • Continually Improving Product
  • Reliable

Kiran C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Seamless and efficient. Fast and trustworthy.

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

The ease of use and no hastle.

What is your favorite aspect of this product?

The integration of wallets and gift cards is what I like most.

What do you dislike most about this product?

Could improve the user interface a little and make easy to find things the people mostly search for.

What recommendations would you give to someone considering this product?

Go for Amazon Pay when available, best choice for faster and safer transactions.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Most Popular Amazon Pay Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171