We live in a world that is fixated on metrics, where having more is typically considered better than having less. But the truth is that any poorly chosen or poorly managed metric will do more harm to your organization than good. Metrics are both powerful and dangerous, particularly when they are tied to reward or punishment. Don’t be lulled into believing that metrics are universally useful or effective. Proper selection and use of metrics is critical to their success.
Do you already have an existing set of metrics? Plug them into our Metrics Evaluation and Selection Tool, then sit your team down and collaboratively assess your metrics against six key dimensions. The results may surprise you, but it could also highlight any questionable metrics you may be using.
In this Webinar, we will discuss: