Switching software substantially drives satisfaction, no matter the organization's industry or size or the type of software. This research outlines key statistics to help make the business case for switching poorly performing software and offers a methodology to optimize your software switching processes. Info-Tech's vendor switching methodology consists of five action steps:

  1. Identify switch opportunities.
  2. Evaluate your software.
  3. Build the business case.
  4. Optimize selection method.
  5. Plan implementation.

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