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A recent Info-Tech study of over 800 IT practitioners reveals that up to 56% of organizations have adopted or are currently adopting telework for some staff. While IT is responsible for the technology and support that enables telework, the business as a whole must ensure the pillars of manager and employee training and policy and performance management are in place.
This research note focuses on the components of manager and employee training, including:
- Benefits of teleworking.
- Building blocks for a successful teleworking strategy.
- Crucial areas of manager and employee training.
- Recommendations for successful telework training.
Both managers and employees must be trained in the science and art of telework.