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Select a Casino Table Games Scheduling Solution

The right people at the right table and the right time.

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Your organization is in the midst of a selection process for a workforce scheduling solution. This may be a tightly focused initiative or part of a larger human resource information system (HRIS). Either way, there is a need to disambiguate the market and arrive at a shortlist of vendors.

Our Advice

Critical Insight

  • The hospitality industry runs 24/7 and casinos need to create systems for complex scheduling, changing labor regulations, and unique policies.
  • Dealers and supervisors for table games have specific skills and proficiencies. Older systems with cumbersome processes do not effectively deal with the challenges of scheduling for table games.

Impact and Result

  • Business volumes can inform the optimum number and arrangement of table games. However, IT can expect pushback from operational managers who feel that the forecasted solution rubs against their knowledge and experience.
  • Cost consciousness is a top priority for casinos. Even though a workforce planning strategy requires investment in operational capabilities and applications, reducing inefficiencies should show tangible and intangible benefits in the long term.

Select a Casino Table Games Scheduling Solution Research & Tools

Start here – read the Executive Brief

Read this Executive Brief to understand why workforce management (WFM) scheduling is important, what the challenges are for table games, and how to overcome these issues.

1. Define the current state of workforce management

Describe the scope of the WFM project and then assess the challenges and project drivers. Perform high-level requirements gathering with stakeholders involved in the WFM scheduling process.

2. Select your WFM scheduling solution

Review the pros and cons of various scheduling solutions for table games, and create a WFM RFP.

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What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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Get the help you need in this 2-phase advisory process. You'll receive 7 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Define the current state of workforce management
  • Call 1: Conduct a scoping call.
  • Call 2: Conduct a SWOT analysis.
  • Call 3: Identify key stakeholders in your scheduling project.
  • Call 4: Identify business requirements.

Guided Implementation 2: Select your WFM scheduling solution
  • Call 1: Review the Vendor Landscape.
  • Call 2: Discuss the best solution based on stakeholder feedback.
  • Call 3: Perform RFP review.


Larry Fretz

Mark Maby


  • Shane Lett, Director of Casino Operations Strategy, Tangam Systems
  • Prabha Prajapati, Senior Staff Consultant, Foxwoods Resort Casino
  • René Yard, Solutions Consultant, Fourth

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