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Select a Casino Table Games Scheduling Solution

The right people at the right table and the right time.

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Contributors

  • Shane Lett, Director of Casino Operations Strategy, Tangam Systems
  • Prabha Prajapati, Senior Staff Consultant, Foxwoods Resort Casino
  • René Yard, Solutions Consultant, Fourth

Your Challenge

Your organization is in the midst of a selection process for a workforce scheduling solution. This may be a tightly focused initiative or part of a larger human resource information system (HRIS). Either way, there is a need to disambiguate the market and arrive at a shortlist of vendors.

Our Advice

Critical Insight

  • The hospitality industry runs 24/7 and casinos need to create systems for complex scheduling, changing labor regulations, and unique policies.
  • Dealers and supervisors for table games have specific skills and proficiencies. Older systems with cumbersome processes do not effectively deal with the challenges of scheduling for table games.

Impact and Result

  • Business volumes can inform the optimum number and arrangement of table games. However, IT can expect pushback from operational managers who feel that the forecasted solution rubs against their knowledge and experience.
  • Cost consciousness is a top priority for casinos. Even though a workforce planning strategy requires investment in operational capabilities and applications, reducing inefficiencies should show tangible and intangible benefits in the long term.

Research & Tools

Start here – read the Executive Brief

Read this Executive Brief to understand why workforce management (WFM) scheduling is important, what the challenges are for table games, and how to overcome these issues.

1. Define the current state of workforce management

Describe the scope of the WFM project and then assess the challenges and project drivers. Perform high-level requirements gathering with stakeholders involved in the WFM scheduling process.

2. Select your WFM scheduling solution

Review the pros and cons of various scheduling solutions for table games, and create a WFM RFP.

Guided Implementations

This guided implementation is a seven call advisory process.

Guided Implementation #1 - Define the current state of workforce management

Call #1 - Conduct a scoping call.
Call #2 - Conduct a SWOT analysis.
Call #3 - Identify key stakeholders in your scheduling project.
Call #4 - Identify business requirements.

Guided Implementation #2 - Select your WFM scheduling solution

Call #1 - Review the Vendor Landscape.
Call #2 - Discuss the best solution based on stakeholder feedback.
Call #3 - Perform RFP review.

Onsite Workshop

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Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Establish the Scope

The Purpose

  • Establish the scope of your workforce management (WFM) initiative.

Key Benefits Achieved

  • Confidence that the project aligns with the organization’s needs and goals.
  • Support from top stakeholders.

Activities

Outputs

1.1

Map the current HRIS application architecture to Info-Tech framework.

1.2

Establish the scope of your workforce management initiative to decide whether to continue with this blueprint or to expand the scope to a larger HRIS project.

  • An assessment of the importance of the project in the context of the larger organization

Module 2: Identify Challenges and Drivers

The Purpose

  • Assign a project manager and identify challenges and drivers.

Key Benefits Achieved

  • Clear understanding of the current state of the WFM scheduling.
  • A 360-degree view of IT stakeholders.
  • Clear understanding of the criteria to measure success for WFM scheduling.

Activities

Outputs

2.1

Assign a project manager to take responsibility for your workforce management and scheduling initiative.

2.2

Assess your current scheduling challenges and project drivers.

2.3

Conduct a thorough analysis, including SWOT, as an early step to charting your scheduling solution.

  • A documented rationale for proceeding with the WFM scheduling initiative.

Module 3: Capture Your WFM Scheduling Requirements

The Purpose

  • Elicit and capture your WFM scheduling requirements.

Key Benefits Achieved

  • Buy-in from the scheduling stakeholders for IT’s involvement.
  • Accelerated development of high-level requirements for the WFM scheduling solution.
  • Clear understanding of the high-level requirements for the WFM scheduling solution.

Activities

Outputs

3.1

Choose the best approach for workforce scheduling based on the needs and acceptance of the organization.

3.2

Elicit and capture your WFM scheduling requirements.

3.3

Define your WFM and project management metrics for success.

  • A documented understanding of the business requirements for workforce management scheduling.

Module 4: Assess the WFM Vendor Landscape

The Purpose

Assess the WFM Vendor Landscape for table games.

Key Benefits Achieved

Understanding of WFM vendor profiles and use cases for table games.

Activities

Outputs

4.1

Review vendor profiles and scoring.

  • Identify three or four (max) potential WFM RFP participants

Module 5: Create Initial Vendor Shortlist

The Purpose

Identify possible vendors for a table games solution.

Key Benefits Achieved

A shortlist of vendors to reach out to with a RFP.

Activities

Outputs

5.1

Create initial vendor shortlist.

  • Requirements and specifications of the target WFM solution

Module 6: Create and Issue an WFM RFP

The Purpose

Create an RFP to submit to WFM vendors.

Key Benefits Achieved

Method to convey your WFM scheduling requirements to vendors while following the proposal and procurement steps set by your organization

Activities

Outputs

6.1

Create an RFP to submit to WFM vendors.

  • Completed WFM Scheduling RFP Template to document and communicate your WFM scheduling solution requirements to vendors