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Redesign IT Governance to Drive Optimal Business Results

Make IT governance the glue that holds things together, not the red tape that holds you back.

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Contributors

  • Deborah Eyzaguirre, IT Business Relationship Manager, UNT System
  • Herbert Kraft, MIS Manager, Prairie Knights Casino
  • Roslyn Kaman, CFO, Miles Nadal JCC
  • Nicole Haggerty, Associate Professor of Information Systems, Ivey Business School
  • Chris Austin, CTO, Ivey Business School
  • Adriana Callerio, IT Director Performance Management, Molina Healthcare Inc.
  • Joe Evers, Consulting Principal, JcEvers Consulting Corp
  • Huw Morgan, IT Research Executive
  • Joy Thiele, Special Projects Manager, Dunns Creek Baptist Church
  • Rick Daoust, CIO, Cambrian College

Your Challenge

  • IT governance is the number-one predictor of value generated by IT, yet many organizations struggle to organize their governance effectively.
  • Current IT governance does not address the changing goals, risks, or context of the organization so IT spend is not easily linked to value.
  • The right people are not making the right decisions about IT.

Our Advice

Critical Insight

  • Organizations do not have a governance framework in place that optimally aligns IT with the business objectives and direction.
  • Implementing IT governance requires the involvement of key business stakeholders who do not see IT’s value in corporate governance and strategy.
  • The current governance processes are poorly designed, making the time to decisions too long and driving non-compliance.

Impact and Result

  • Use Info-Tech’s four-step process for optimizing your IT governance framework.
  • Our client-tested methodology supports the enablement of IT-business alignment, decreases decision-making cycle times, and increases IT’s transparency and effectiveness in decisions around benefits realization, risks, and resources.
  • Successful completion of the IT governance redesign will result in the following outcomes:
    1. Align IT with the business context.
    2. Assess the current governance framework.
    3. Redesign the governance framework.
    4. Implement governance redesign.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should redesign IT governance, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

2. Assess the current governance framework

Evaluate the strengths and weaknesses of current governance using the Current State Assessment.

3. Redesign the governance framework

Build a redesign of the governance framework using the Future State Design template.

Guided Implementations

This guided implementation is a nine call advisory process.

Guided Implementation #1 - Align IT with the business context

Call #1 - Move towards gaining buy-in from the business if necessary. Then identify the major components of the SoBC.
Call #2 - Review SoBC and discuss a strategy to engage key stakeholders in the redesign.

Guided Implementation #2 - Assess the current governance framework

Call #1 - Explore the process of identifying the four major elements of governance. Build guidelines for the future state.
Call #2 - Review the current state of governance and discuss the implications and guidelines.

Guided Implementation #3 - Redesign the governance framework

Call #1 - Identify the changes that will need to be made.
Call #2 - Review redesigned structure and authority.
Call #3 - Review redesigned process and membership.

Guided Implementation #4 - Implement governance redesign

Call #1 - Discuss and review the implementation plan.
Call #2 - Prepare the presentation for the executives. Provide support on any final questions.

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IT Governance Course

Drive business value and enable effective decision making by optimizing IT governance structure and processes.
This course makes up part of the Strategy & Governance Certificate.

Course information:

  • Title: IT Governance Course
  • Number of Course Modules: 5
  • Estimated Time to Complete: 2-2.5 hours
  • Featured Analysts:
  • Valence Howden, Research Director and Executive Advisor, CIO Practice
  • James Alexander, SVP CIO Practice
  • Now Playing: Executive Brief

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Identify the Need for Governance

The Purpose

Identify the need for governance in your organization and engage the leadership team in the redesign process.

Key Benefits Achieved

Establish an engagement standard for the leadership of your organization in the IT governance redesign.

Activities

Outputs

1.1

Identify stakeholders.

  • Stakeholder Power Map
1.2

Make the case for improved IT governance.

  • Make the Case Presentation
1.3

Customize communication plan.

  • Communication Plan

Module 2: Align IT With the Business Context

The Purpose

Create a mutual understanding with the business leaders of the current state of the organization and the state of business it is moving towards.

Key Benefits Achieved

The understanding of the business context will provide an aligned foundation on which to redesign the IT governance framework.

Activities

Outputs

2.1

Review documents.

2.2

Analyze frameworks.

  • PESTLE Analysis
  • SWOT Analysis
2.3

Conduct brainstorming.

2.4

Finalize the Statement of Business Context.

  • Statement of Business Context

Module 3: Assess the Current Governance Framework

The Purpose

Establish a baseline of the current governance framework.

Key Benefits Achieved

Develop guidelines based off results from the current state that will guide the future state design.

Activities

Outputs

3.1

Create committee profiles.

3.2

Build governance structure map.

  • Current State Assessment
3.3

Establish governance guidelines.

Module 4: Redesign the Governance Framework

The Purpose

Redesign the governance structure and the committees that operate within it.

Key Benefits Achieved

Build a future state of governance where the relationships and processes that are built drive optimal business results.

Activities

Outputs

4.1

Build governance structure map.

  • Future State Design
4.2

Create committee profiles.

  • IT Governance Terms of Reference

Module 5: Implement Governance Redesign

The Purpose

Build a roadmap for implementing the governance redesign.

Key Benefits Achieved

Create a transparent and relationship-oriented implementation strategy that will pave the way for a successful redesign implementation.

Activities

Outputs

5.1

Identify next steps for the redesign.

  • Implementation Plan
5.2

Establish communication plan.

5.3

Lead executive presentation.

  • Executive Presentation

Member Testimonials

Schedule Analyst Call

After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.

Client

$ Saved

Days Saved

Testimonial

City Of Kawartha Lakes

$20,000

N/A

The facilitator was excellent - very knowledgeable, prepared and able to assist staff to participate in a meaningful way. I can't think of any 'worst' aspects to mention.

Mackenzie Health

$10,000

5

The IT Governance material was fantastic. The preparation for it was thorough and the methodology was rigorous and well accepted. It was all very well done and executed. When I looked at the final IT Governance Action and Communication Plan document, I was beyond thrilled. It was just absolutely exceptional, and I've had feedback from the team who participated as well as the final strategy was easy to implement and well understood. The program was all inclusive and well done, I would highly recommend it.

Qad

N/A

N/A

The facilitators, Sumit and Dina, were very professional and had a great ability to listen, record, and redirect the conversation to actionable steps for QAD. The deliverables were delivered directly after the workshop, which will help us get to work on change right away.

University of North Texas System

$18,373

15

The experience was amazing for our group. Walking through each process and coming out of there with agreement on all the changes to process. Also, receiving the actionable plan to move forward was a great benefit.

Client

Facilitator(s) effectiveness

INFO & materials effectiveness

Overall experience

Understanding of next steps

Testimonial

West Liberty Foods

9.0

8.0

10.0

9.0

Braun Intertec Corporation

9.0

8.0

8.5

7.0

The Regional Municipality Of Niagara

8.0

8.5

9.0

7.0