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Optimize the Current Testing Process for Enterprise Mobile Applications

One-size-fits-all testing does not work – test for a mobile-specific context.

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  • Henry Muccini, Assistant Professor in Computer Science, University of L’Aquila, Italy
  • Mike Lyles, Sr. QA Manager – Performance, Automation, & Service Virtualization, Lowe’s Home Improvement
  • JeanAnn Harrison, Software Testing & Services Consultant, Project Realms, Inc.
  • Sohail Iqbal, QA Lead/BA, MCAP
  • Syed Muhammad Ali Shah, Research Assistant, Politecnico di Torino
  • Your team has little or no experience in mobile testing.
  • You need to optimize current testing processes to include mobile.
  • You need to conduct an RFP for mobile testing tools.

Our Advice

Critical Insight

  • One-size-fits-all testing won’t work for mobile. The testing tools are fragmented.
  • Mobile offers many new test cases, so organizations can expect to spend more time testing.

Impact and Result

  • Identify and address gaps between your current testing process and a target state that includes mobile testing.
  • Establish project value metrics to ensure business and technical requirements are met.

Research & Tools

1. Assess the current testing state

Determine a starting point for architecture and discuss pain points that will drive reusability.

2. Determine the target state testing framework

Document a preliminary list of test requirements and create vendor RFP and scoring.

3. Implement testing tools to support the testing SOP

Create an implementation rollout plan.

Guided Implementations

This guided implementation is a four call advisory process.

Call #1 - Go/No-go on moving forward with optimizing testing for mobile applications

Get off to a productive start: determine what components across people, process, and technology need to be considered for the project. Review your test optimization project charter. Develop a strategy to secure stakeholder approval.

Call #2 - Document your current testing state and design your target state testing process to include mobile

Assess your mobile-optimized target state for testing: once all considerations for all testing requirements provided by Info-Tech’s Reference Framework have been identified in your SOP, Info-Tech will review your optimized target state visual SOP and discuss potential pain points, risk, and mitigation.

Call #3 - Develop a project plan to optimize testing for mobile apps

Review the major milestones in your project plan: receive Info-Tech’s input on your strategy for project steps, such as integration, legacy apps migration, security, configuration, and end-user training.

Call #4 - Post-implementation review

Monitor and review your metrics and test optimization plan: discuss the lessons learned from the implementation and tips to improve your operations for testing.

Onsite Workshop

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Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Assess the Fit for Test Process Optimization

The Purpose

  • Understand mobile testing pain points.
  • Evaluate current statistics and challenges around mobile testing and compare with your organization.
  • Realize the benefits of mobile testing.
  • Understand the differences of mobile testing.
  • Assess your readiness for optimizing testing to include mobile.

Key Benefits Achieved

  • Preliminary understanding of how mobile testing is different from conventional approaches to testing apps.
  • Understanding of how mobile testing can optimize your current testing process.




Understand the pain points experienced with mobile testing


Evaluate current statistics and challenges of mobile testing and compare your organization


Realize the benefits that come from mobile testing


Understand the differences between mobile app testing and conventional app testing


Assess your readiness for optimizing the testing process to include mobile

  • Organizational state assessment for mobile testing

Module 2: Structure & Launch the Project

The Purpose

  • Identify stakeholders for testing requirements gathering.
  • Create a project charter to obtain project approval.
  • Present and obtain project charter sign-off.

Key Benefits Achieved

  • Well documented project charter.
  • Approval to launch the project.




Identify stakeholders for testing requirements gathering


Create a project charter to obtain project approval

  • Project objectives and scope
  • Project roles and responsibilities

Present & obtain project charter sign-off

Module 3: Assess Current Testing State

The Purpose

  • Document your current non-mobile testing processes.
  • Create a current testing visual SOP.
  • Determine current testing pain points.

Key Benefits Achieved

  • Thorough understanding of current testing processes and pain points.




Document your current non-mobile testing processes


Create a current state visual SOP

  • Documented current testing processes in the form of a visual SOP

Determine current testing pain points

  • List of current testing pain points

Module 4: Determine Target State Testing Framework

The Purpose

  • Determine your target state for mobile testing.
  • Choose vendors for the RFP process.
  • Evaluate selected vendor(s) against testing requirements.
  • Design mobile testing visual SOP(s).

Key Benefits Achieved

  • Prioritized list of testing requirements for mobile.
  • Vendor selection for mobile testing solutions through an RFP process.
  • New SOP designed to include both current testing and mobile testing processes.




Determine your target state for mobile testing by following Info-Tech’s framework as a starting point


Design new SOP to include testing for mobile apps


Translate all considered visual SOP mobile injections into requirements


Document the preliminary list of test requirements in the RFP

  • List of testing requirements for mobile

Determine which vendors to include for the RFP process


Reach out to vendors for a request for proposal

  • Request for Proposal

Objectively evaluate vendors against testing requirements


Identify and assess the expected costs and impacts from determining your target state

Module 5: Implement Testing Tools to Support Your Testing SOP

The Purpose

  • Develop an implementation roadmap to integrate new testing initiatives.
  • Anticipate potential roadblocks during implementation rollout.
  • Operationalize mobile testing and ensure a smooth hand-off to IT operations.

Key Benefits Achieved

  • Creation of implementation project plan.
  • List of approaches to mitigate potential implementation roadblocks.
  • Achieving clean hand-off to IT ops team.




Develop a project plan to codify your current understanding of the scope of work


Anticipate potential roadblocks during your tool’s implementation


Operationalize your testing tools and ensure a smooth hand-off from the project team

  • Mobile testing metrics implementation plan

Module 6: Conduct Your Retrospectives

The Purpose

  • Conduct regular retrospectives to consider areas for improvement.
  • Adjust your processes, systems, and testing tools to improve performance and usability.
  • Revisit implementation metrics to communicate project benefits.
  • Leverage the lessons learned and apply them to other projects.

Key Benefits Achieved

  • Project specific metrics.
  • Discovery of areas to improve.




Conduct regular retrospectives to consider areas for improvement


Revisit your implementation metrics to communicate project benefits to business stakeholders


Adjust your processes, systems, and testing tools to improve performance and usability

  • Steps to improve your mobile testing

Leverage the lessons learned and apply them to other IT projects

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