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Optimize Systems Management to Improve IT Resilience and Proactivity

Streamline processes, use tools with purpose, and continually look for opportunities to improve.

As an infrastructure / systems manager, you are facing the following challenges:

  • Spending all this time and money implementing systems management, but not seeing any results.
  • Monitoring systems, but suffering from too-much-information syndrome.
  • Not knowing how to act on the data you have, nor how to transform it into a usable diagnosis.
  • Wanting to take advantage of new technologies like SaaS and the cloud, but not knowing how to incorporate them into your systems management practice.
  • Not knowing how to handle change management with your current systems management protocol.
  • A growing organization with free/cheap/open source tools that can’t handle the increased size and heterogeneity of the environment.

Our Advice

Critical Insight

  • Optimized systems management is complex and involves multiple different disciplines. It is critical to understand how various processes and tools interact with one another.
  • Focus on people and processes before technology to optimize your systems management initiative.
  • Focus on vulnerable or critical systems before expanding the initiative.

Impact and Result

  • Reduce the number of budget-busting, unplanned, or emergency changes to your infrastructure.
  • Ensure highly resilient IT systems by steeling your systems against disruptive change.
  • Recover person hours lost to firefighting mode and all-hands-on-deck situations.

Optimize Systems Management to Improve IT Resilience and Proactivity Research & Tools

2. Assess current systems management capabilities

Understand the baseline and identify areas that need to be improved.

3. Align systems management with organizational priorities

Identify organizational need and prioritize efforts.

4. Refine systems management processes with visual SOPs

Create SOP documents that are read and used, not filed and forgotten.

5. Refine the systems management software toolkit

Identify technological requirements and eliminate redundant software capabilities.

Optimize Systems Management to Improve IT Resilience and Proactivity preview picture

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 1-phase advisory process. You'll receive 4 touchpoints with our researchers, all included in your membership.

  • Call 1: Interpret and act on capability assessment results

    Assess current capabilities and identify those areas where capabilities are most limited. Discuss realistic outcomes for your optimization initiative and set meaningful, concrete goals for the project.

  • Call 2: Align systems management practices with organizational goals

    Our analyst will help you identify quick wins and critical areas where your project will have the most immediate impact.

  • Call 3: Refine systems management SOPs

    Our analyst will help you review existing management processes and identify inefficiencies as well as opportunities for automation. You will receive advice on streamlining your approach to ensure clear interaction between processes and improved service delivery.

  • Call 4: Refine your systems management toolkit

    Our analysts will help review your present toolkit and identify redundant capabilities, and provide advice on the best-fit technology for your systems management requirements.


Sandi Conrad

David Drysdale

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