Optimize Systems Management to Improve IT Resilience and Proactivity

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As an infrastructure / systems manager, you are facing the following challenges:

Spending all this time and money implementing systems management, but not seeing any results.
Monitoring systems, but suffering from too-much-information syndrome.
Not knowing how to act on the data you have, nor how to transform it into a usable diagnosis.
Wanting to take advantage of new technologies like SaaS and the cloud, but not knowing how to incorporate them into your systems management practice.
Not knowing how to handle change management with your current systems management protocol.
A growing organization with free/cheap/open source tools that can’t handle the increased size and heterogeneity of the environment.

Our Advice

Critical Insight

Optimized systems management is complex and involves multiple different disciplines. It is critical to understand how various processes and tools interact with one another.
Focus on people and processes before technology to optimize your systems management initiative.
Focus on vulnerable or critical systems before expanding the initiative.

Impact and Result

Reduce the number of budget-busting, unplanned, or emergency changes to your infrastructure.
Ensure highly resilient IT systems by steeling your systems against disruptive change.
Recover person hours lost to firefighting mode and all-hands-on-deck situations.

Optimize Systems Management to Improve IT Resilience and Proactivity Research & Tools

1. Make the case for systems management

Convince executives to invest in optimization efforts.

2. Assess current systems management capabilities

Understand the baseline and identify areas that need to be improved.

3. Align systems management with organizational priorities

Identify organizational need and prioritize efforts.

4. Refine systems management processes with visual SOPs

Create SOP documents that are read and used, not filed and forgotten.

5. Refine the systems management software toolkit

Identify technological requirements and eliminate redundant software capabilities.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

Client

Experience

Impact

$ Saved

Days Saved

Testimonial

USAble Mutual Insurance Co. dba Arkansas Blue Cross and Blue Shield

Guided Implementation

9/10

$68,000

The Info-Tech team is really customer focused and very helpful. My experience could only be improved by me having more time to dedicate to the reco... Read More

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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Authors

Sandi Conrad

David Drysdale