Find Information in the Enterprise

Being able to do so, and do it well, is critical to the success of your business.

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Your Challenge

  • The glut of information in the enterprise is making it increasingly difficult to find the right information when it’s needed. This strips away productivity.
  • Search technology alone will not alleviate the problem. Processes must be put in place to improve how information is organized at a document level.
  • Managing information properly requires a unique skill set. Organizations need to hire the right knowledge managers and provide the right training to ensure information findability.

Our Advice

Critical Insight

  • Proper end-user training differentiates successful findability projects from unsuccessful ones.
  • Proof-of-concept testing and dedicated project management are critical for successful implementation of Enterprise Search.
  • Open source search tools are a great option for cost constrained organizations who want to implement Enterprise Search. They may require more time investment than premium tools to operationalize.
  • Search tools require periodic maintenance and tuning to continue to perform properly.
  • Search alone will not solve your findability problems. Proper information organization practices are key.
  • Your content is a strategic asset. Employ information curators to protect it and enable its use.
  • Findability is not a one-and-done project. All aspects of improving findability require continued attention.

Impact and Result

  • Understand how the enterprise context impacts your ability to find information.
  • Learn how people in your organization manage information and how to support them.
  • Develop and implement information organization processes to support findability.
  • Know how technology can help you improve the findability of information in your organization.
  • Get to action, take the first steps to improving findability.

Find Information in the Enterprise

1

Develop a strategy for information organization that is sustainable and promotes findability

Increase knowledge worker efficiency and productivity and reduce frustration.

2

Develop a content retention and disposition schedule

Ensure that the right information is kept, extraneous information is discarded, and enterprise records remain tidy.