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Build or Refresh the WLAN

Don’t gamble with your wireless network; enhance guest experience with an efficient and reliable WLAN.

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  • Building or refreshing your venue’s WLAN can be a costly project, and as a result, obtaining stakeholder buy-in becomes a difficult task.
  • The ability to offer Wi-Fi has become crucial for success in the gaming and hospitality industry: Wi-Fi is no longer an “amenity,” but expected as a standard offering at hotels. Your guests expect the capability to stay connected to their regular lives regardless of where they are.
  • The hospitality and gaming sector faces high density and compliance challenges that are generally unmatched by other industries. On average, every four guest rooms is equivalent to a 4,000 sq. ft. house, but holds 8 guests and 24 devices surrounded in close proximity above, below, and around other rooms.
  • Building or refreshing your venue’s WLAN requires careful planning to prevent re-work, ensure guest needs are met in the most cost effective way possible, and minimize disruption caused by installation.

Our Advice

Critical Insight

  • Supply your stakeholders with historical network usage and capacity data when making the case for a WLAN build or refresh in order to provide a benchmark and gain buy-in for the project.
  • Define your technical WLAN requirements based on your business context and requirements.
  • If you design your WLAN for capacity, density and coverage will follow.
  • Communicate with all involved parties throughout the project’s implementation project (food and beverage operations, casino operations, hotel management, etc.), in order to develop a WLAN design that caters to all of your venue’s stakeholder groups.

Impact and Result

  • Gain stakeholder buy-in by making a solid business case for your WLAN build or refresh project by understanding the value it provides to the business.
  • Define the business context surrounding the WLAN build or refresh and make sure your technical requirements can satisfy your business requirements.
  • Develop a comprehensive request for proposal based on your technical requirements and score your responses using a standard methodology.
  • Craft a well-designed network implementation and monitoring process in order to ensure ongoing project success moving forwards.

Build or Refresh the WLAN Research & Tools

1. Define the WLAN state

Document your challenges and project drivers and assess your current context and environment.

2. Build the business case

Assess project financials and develop your success metrics.

3. Select a WLAN solution

Examine the vendor marketplace and develop a RFP.

5. Implement and monitor project success

Deploy the network and validate and adapt your network.

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Don’t gamble with your wireless network; enhance guest experience with an efficient and reliable WLAN.

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Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 1-phase advisory process. You'll receive 5 touchpoints with our researchers, all included in your membership.

  • Call 1: Define your WLAN state

    Conduct a scoping call, understand your business context, and determine your technical requirements.

  • Call 2: Build the business case

    Conduct a scoping call, review your project financials, and review your business case.

  • Call 3: Select your WLAN solution

    Conduct a scoping call, review the RFP, and review the RFP responses and contract.

  • Call 4: Design the network and deployment plan

    Conduct a scoping call, develop the implementation plan, and finalize the plan.

  • Call 5: Implement and monitor success

    Conduct a scoping call, review the initial project implementation, and monitor the WLAN.


Larry Fretz

Margaret Hao

Cassandra Cooper

Search Code: 76169
Last Revised: March 12, 2015

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