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Align Infrastructure Architecture to Business Value

Take a service-based approach to integrate infrastructure into business conversations.

  • Management has been unable to design an infrastructure environment and landscape that supports business results and value.
  • Infrastructure is viewed as an undesirable cost, leading to underinvestment.
  • The infrastructure team has been in a firefighting mode and expected to streamline operations at the same time.

Our Advice

Critical Insight

  • Infrastructure teams who fail to see and meet business needs will be fired. There is increasing pressure for the infrastructure team to demonstrate its direct contribution to business outcomes. In a digitally enabled world, failing technology infrastructure can have greater impact than ever.
  • Infrastructure functions not only as provider of core technical services, but also as broker to balance demand and capacity. All infrastructure design starts with translating business demands rather than technical requirements.

Impact and Result

  • Translate stakeholder objectives into infrastructure requirements. Incorporate infrastructure architecture quality attributes while evaluating the current state and future state of the infrastructure landscape to align with business goals.
  • Evaluate your infrastructure architecture from core services (i.e. email, internet, telephony) to obtain an end-user perspective for the range of issues, risks, and opportunities to address.
  • Select the right architecture solutions to help achieve business goals. Examine potential solutions with respect to established EA principles and constraints before implementation.
  • Review and recalibrate your infrastructure architecture so that it accurately reflects and supports stakeholder needs and technical environments. Actively involve and consult both stakeholders and technical teams throughout the architecture design process.

Align Infrastructure Architecture to Business Value Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should align your infrastructure architecture to your business goals, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Identify services impacted by business strategy

Understand the current business situation and identify the top three to five business directives.

2. Prioritize gaps and identify solution options

Identify the source of deficiency by looking at individual components, flows, or dependencies. Explore solution options to manage or fix the deficiencies.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.




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Eiden Systems

Guided Implementation




De Lage Landen International B. V.

Guided Implementation




Workshop: Align Infrastructure Architecture to Business Value

Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Review Corporate Strategy

The Purpose

Review and define corporate strategy.

Key Benefits Achieved

Defined corporate strategy.




Review strategic planning documents.


Understand the strategy that drives your infrastructure architecture.


Conduct stakeholder interviews to gather additional information on corporate strategy that is not in existing strategy documents.

  • Defined corporate strategy

Module 2: Identify Services Impacted by Business Strategy

The Purpose

Identify services impacted by the corporate strategy.

Key Benefits Achieved

Understand the current business situation and identify the top three to five business directives.




Document your scenarios based on business goals and objectives.


Prioritize your high-value business scenarios.


Map out your core services from model scenarios created from business goals and strategy.

  • Understanding of the current business situation and the top 3-5 business directives

Module 3: Assess Gaps in Your Infrastructure Capabilities

The Purpose

  • Measure and assess gaps in your current infrastructure capabilities.
  • Match gaps to appropriate solutions.

Key Benefits Achieved

  • An assessment of the current core services' performance
  • Common solutions for deficiencies




Measure the current performance of core services and establish the target state.


Define quality expectations for core services to set a foundation for benchmarking.


Measure the performance of your current core services and compare against expected quality attributes in a three-step approach.

  • Assessment of the current core services' performance

Module 4: Match Gaps with Solution Options

The Purpose

Visually identify sources of deficiency and breakdown.

Key Benefits Achieved

A map of the infrastructure structure




Start the structural heat map with the end user and reverse engineer the design.


Identify sources of deficiency by diving deeper into the current infrastructure landscape.

  • End-to-end map of the infrastructure structure

Perform a root-cause analysis of three major gaps in performance. Match solution options to address gaps.

  • Solution options to infrastructure deficiencies

Prioritize and communicate initiatives.

  • A communication plan to obtain buy-in for prioritized initiatives from leadership

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 2-phase advisory process. You'll receive 3 touchpoints with our researchers, all included in your membership.

Guided Implementation #1 - Identify services impacted by business strategy
  • Call #1 - Review best practices for documenting business scenarios. Translate strategy to business scenarios. Prioritize business scenarios.

Guided Implementation #2 - Prioritize gaps and identify solution options
  • Call #1 - Define quality expectations for services supporting the top three business scenarios. Discuss an assessment approach.
  • Call #2 - Perform a root-cause analysis of three major gaps in performance. Match solution options to address gaps.


Gopi Bheemavarapu

Kimberly Jiang

Melody Peng


  • Walter F. Green, University of Arkansas, Director of Enterprise Architecture
  • Jeffrey Kirkell, Project Management Institute, Enterprise Architect
  • James Tully, Quirk Trip, Infrastructure Architecture
  • David Borsato, The Regional Municipality of York, Projects Manager Enterprise Architecture
  • Jordan Corn, AAA Mid-Atlantic, Director of Enterprise Architecture
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