Align Infrastructure Architecture to Business Value
Take a service-based approach to integrate infrastructure into business conversations.
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Contributors
- Walter F. Green, University of Arkansas, Director of Enterprise Architecture
- Jeffrey Kirkell, Project Management Institute, Enterprise Architect
- James Tully, Quirk Trip, Infrastructure Architecture
- David Borsato, The Regional Municipality of York, Projects Manager Enterprise Architecture
- Jordan Corn, AAA Mid-Atlantic, Director of Enterprise Architecture
Your Challenge
- Management has been unable to design an infrastructure environment and landscape that supports business results and value.
- Infrastructure is viewed as an undesirable cost, leading to underinvestment.
- The infrastructure team has been in a firefighting mode and expected to streamline operations at the same time.
Our Advice
Critical Insight
- Infrastructure teams who fail to see and meet business needs will be fired. There is increasing pressure for the infrastructure team to demonstrate its direct contribution to business outcomes. In a digitally enabled world, failing technology infrastructure can have greater impact than ever.
- Infrastructure functions not only as provider of core technical services, but also as broker to balance demand and capacity. All infrastructure design starts with translating business demands rather than technical requirements.
Impact and Result
- Translate stakeholder objectives into infrastructure requirements. Incorporate infrastructure architecture quality attributes while evaluating the current state and future state of the infrastructure landscape to align with business goals.
- Evaluate your infrastructure architecture from core services (i.e. email, internet, telephony) to obtain an end-user perspective for the range of issues, risks, and opportunities to address.
- Select the right architecture solutions to help achieve business goals. Examine potential solutions with respect to established EA principles and constraints before implementation.
- Review and recalibrate your infrastructure architecture so that it accurately reflects and supports stakeholder needs and technical environments. Actively involve and consult both stakeholders and technical teams throughout the architecture design process.
Start here – read the Executive Brief
Read our concise Executive Brief to find out why you should align your infrastructure architecture to your business goals, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.
1. Identify services impacted by business strategy
Understand the current business situation and identify the top three to five business directives.
2. Prioritize gaps and identify solution options
Identify the source of deficiency by looking at individual components, flows, or dependencies. Explore solution options to manage or fix the deficiencies.
Guided Implementations
This guided implementation is a three call advisory process.
Guided Implementation #1 - Identify services impacted by business strategy
Call #1 - Review best practices for documenting business scenarios. Translate strategy to business scenarios. Prioritize business scenarios.
Guided Implementation #2 - Prioritize gaps and identify solution options
Call #1 - Define quality expectations for services supporting the top three business scenarios. Discuss an assessment approach.
Call #2 - Perform a root-cause analysis of three major gaps in performance. Match solution options to address gaps.
Book Your Workshop
Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Review Corporate Strategy
The Purpose
Review and define corporate strategy.
Key Benefits Achieved
Defined corporate strategy.
Activities
Outputs
Review strategic planning documents.
Understand the strategy that drives your infrastructure architecture.
Conduct stakeholder interviews to gather additional information on corporate strategy that is not in existing strategy documents.
- Defined corporate strategy
Module 2: Identify Services Impacted by Business Strategy
The Purpose
Identify services impacted by the corporate strategy.
Key Benefits Achieved
Understand the current business situation and identify the top three to five business directives.
Activities
Outputs
Document your scenarios based on business goals and objectives.
Prioritize your high-value business scenarios.
Map out your core services from model scenarios created from business goals and strategy.
- Understanding of the current business situation and the top 3-5 business directives
Module 3: Assess Gaps in Your Infrastructure Capabilities
The Purpose
- Measure and assess gaps in your current infrastructure capabilities.
- Match gaps to appropriate solutions.
Key Benefits Achieved
- An assessment of the current core services' performance
- Common solutions for deficiencies
Activities
Outputs
Measure the current performance of core services and establish the target state.
Define quality expectations for core services to set a foundation for benchmarking.
Measure the performance of your current core services and compare against expected quality attributes in a three-step approach.
- Assessment of the current core services' performance
Module 4: Match Gaps with Solution Options
The Purpose
Visually identify sources of deficiency and breakdown.
Key Benefits Achieved
A map of the infrastructure structure
Activities
Outputs
Start the structural heat map with the end user and reverse engineer the design.
Identify sources of deficiency by diving deeper into the current infrastructure landscape.
- End-to-end map of the infrastructure structure
Perform a root-cause analysis of three major gaps in performance. Match solution options to address gaps.
- Solution options to infrastructure deficiencies
Prioritize and communicate initiatives.
- A communication plan to obtain buy-in for prioritized initiatives from leadership
After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.
Client
Experience
Impact
$ Saved
Days Saved
De Lage Landen International B. V.
Guided Implementation
8/10
N/A
N/A
UNUM Life Insurance Company of America
Guided Implementation
7/10
N/A
5
Michigan Public Health Institute
Guided Implementation
10/10
$66,183
20
Encana Corporation
Guided Implementation
9/10
N/A
N/A
