With 90.9% of CXOs seeing IT as a firefighter that’s unable to execute and only 48% of stakeholders being supporters of IT, IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they're receiving from IT.
Gaming IT organizations continue to struggle with the effectiveness of key processes, including governance, strategy, requirements gathering, and project management.
As a Gaming IT leader, you must understand which focus areas to address and gain insights into how your team compares against your peers.
Integrated casino resort organizations must continue to pursue top-line growth through digital and differentiated customer experiences.
IT needs to measure stakeholder satisfaction and focus on prioritized processes, services, and skills to effectively address gaps in stakeholder expectations and value delivery.
Impact and Result
Use the data and analysis from Info-Tech’s 2019 Gaming IT Benchmark Report to inform your IT strategic plan, organizational design, and security priorities.
Understand which practices have the biggest impact on overall IT performance.
Benchmark the your integrated casino resort IT's effectiveness and maturity against your peers.
1. Gain insights into key IT performance indicators, staffing figures, and process maturity.
Uncover critical information on how your team compares with IT organizations from other casino integrated resorts. Identify where your IT team should focus its energy to improve IT's effectiveness and enhance stakeholder satisfaction.
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We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.