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2019 Gaming IT Benchmark Report

Info-Tech GHRC 2019 Gaming Benchmark Report.

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  • With 90.9% of CXOs seeing IT as a firefighter that’s unable to execute and only 48% of stakeholders being supporters of IT, IT leadership needs to understand where their stakeholders are unsatisfied with the quality of service they're receiving from IT.
  • Gaming IT organizations continue to struggle with the effectiveness of key processes, including governance, strategy, requirements gathering, and project management.
  • As a Gaming IT leader, you must understand which focus areas to address and gain insights into how your team compares against your peers.

Our Advice

Critical Insight

  • Integrated casino resort organizations must continue to pursue top-line growth through digital and differentiated customer experiences.
  • IT needs to measure stakeholder satisfaction and focus on prioritized processes, services, and skills to effectively address gaps in stakeholder expectations and value delivery.

Impact and Result

  • Use the data and analysis from Info-Tech’s 2019 Gaming IT Benchmark Report to inform your IT strategic plan, organizational design, and security priorities.
  • Understand which practices have the biggest impact on overall IT performance.
  • Benchmark the your integrated casino resort IT's effectiveness and maturity against your peers.

2019 Gaming IT Benchmark Report Research & Tools

1. Gain insights into key IT performance indicators, staffing figures, and process maturity.

Uncover critical information on how your team compares with IT organizations from other casino integrated resorts. Identify where your IT team should focus its energy to improve IT's effectiveness and enhance stakeholder satisfaction.

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About Info-Tech

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Get the help you need in this 1-phase advisory process. You'll receive 1 touchpoints with our researchers, all included in your membership.

  • Call 1: Identify which findings and practices should be a priority for your organization and discuss current practices that need to be improved.


Larry Fretz

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