Select a Casino Table Games Scheduling Solution
The right people at the right table and the right time.
Your organization is in the midst of a selection process for a workforce scheduling solution. This may be a tightly focused initiative or part of a larger human resource information system (HRIS). Either way, there is a need to disambiguate the market and arrive at a shortlist of vendors.
Our Advice
Critical Insight
- The hospitality industry runs 24/7 and casinos need to create systems for complex scheduling, changing labor regulations, and unique policies.
- Dealers and supervisors for table games have specific skills and proficiencies. Older systems with cumbersome processes do not effectively deal with the challenges of scheduling for table games.
Impact and Result
- Business volumes can inform the optimum number and arrangement of table games. However, IT can expect pushback from operational managers who feel that the forecasted solution rubs against their knowledge and experience.
- Cost consciousness is a top priority for casinos. Even though a workforce planning strategy requires investment in operational capabilities and applications, reducing inefficiencies should show tangible and intangible benefits in the long term.
Workshop: Select a Casino Table Games Scheduling Solution
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Establish the Scope
The Purpose
- Establish the scope of your workforce management (WFM) initiative.
Key Benefits Achieved
- Confidence that the project aligns with the organization’s needs and goals.
- Support from top stakeholders.
Activities
Outputs
Map the current HRIS application architecture to Info-Tech framework.
Establish the scope of your workforce management initiative to decide whether to continue with this blueprint or to expand the scope to a larger HRIS project.
- An assessment of the importance of the project in the context of the larger organization
Module 2: Identify Challenges and Drivers
The Purpose
- Assign a project manager and identify challenges and drivers.
Key Benefits Achieved
- Clear understanding of the current state of the WFM scheduling.
- A 360-degree view of IT stakeholders.
- Clear understanding of the criteria to measure success for WFM scheduling.
Activities
Outputs
Assign a project manager to take responsibility for your workforce management and scheduling initiative.
Assess your current scheduling challenges and project drivers.
Conduct a thorough analysis, including SWOT, as an early step to charting your scheduling solution.
- A documented rationale for proceeding with the WFM scheduling initiative.
Module 3: Capture Your WFM Scheduling Requirements
The Purpose
- Elicit and capture your WFM scheduling requirements.
Key Benefits Achieved
- Buy-in from the scheduling stakeholders for IT’s involvement.
- Accelerated development of high-level requirements for the WFM scheduling solution.
- Clear understanding of the high-level requirements for the WFM scheduling solution.
Activities
Outputs
Choose the best approach for workforce scheduling based on the needs and acceptance of the organization.
Elicit and capture your WFM scheduling requirements.
Define your WFM and project management metrics for success.
- A documented understanding of the business requirements for workforce management scheduling.
Module 4: Assess the WFM Vendor Landscape
The Purpose
Assess the WFM Vendor Landscape for table games.
Key Benefits Achieved
Understanding of WFM vendor profiles and use cases for table games.
Activities
Outputs
Review vendor profiles and scoring.
- Identify three or four (max) potential WFM RFP participants
Module 5: Create Initial Vendor Shortlist
The Purpose
Identify possible vendors for a table games solution.
Key Benefits Achieved
A shortlist of vendors to reach out to with a RFP.
Activities
Outputs
Create initial vendor shortlist.
- Requirements and specifications of the target WFM solution
Module 6: Create and Issue an WFM RFP
The Purpose
Create an RFP to submit to WFM vendors.
Key Benefits Achieved
Method to convey your WFM scheduling requirements to vendors while following the proposal and procurement steps set by your organization
Activities
Outputs
Create an RFP to submit to WFM vendors.
- Completed WFM Scheduling RFP Template to document and communicate your WFM scheduling solution requirements to vendors
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 2-phase advisory process. You'll receive 7 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Define the current state of workforce management
- Call 1: Conduct a scoping call.
- Call 2: Conduct a SWOT analysis.
- Call 3: Identify key stakeholders in your scheduling project.
- Call 4: Identify business requirements.
Guided Implementation 2: Select your WFM scheduling solution
- Call 1: Review the Vendor Landscape.
- Call 2: Discuss the best solution based on stakeholder feedback.
- Call 3: Perform RFP review.
Contributors
- Shane Lett, Director of Casino Operations Strategy, Tangam Systems
- Prabha Prajapati, Senior Staff Consultant, Foxwoods Resort Casino
- René Yard, Solutions Consultant, Fourth