This research note applies the Cost-to-Serve cost-management approach to identify opportunities for controlling the expense of print services. Coverage includes:

  • Guidance on when printers and printer supplies (ink, toner, and paper) are strong cost management candidates for the organization.
  • Description of specific cost-reduction measures that can be achieved according to varying time frames.
  • A case study that provides real-life insight into another organization's experience with these cost-reduction techniques.

The print services area offers many short-term wins in cost savings, as well as longer-term, strategic decisions that can introduce a lower-cost printing model to the organization. Short-term gains revolve around centralization and elimination of high-cost printers and printing activities. Long-term targets can be achieved by optimizing print jobs for cost minimization, and outsourcing certain high-volume printing tasks.

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