Problematic IT Processes for Accommodation and Food Services – Business Continuity, Disaster Recovery Planning, and Portfolio Management

Author(s): George Goodall

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Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as “service gap” to compare the rated importance of a particular IT process with its effectiveness. Use this data to review the existing IT strategy. Ensure that it includes initiatives that adequately address these shortcomings.

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