This phase aggregates the data from consumer experience maps to provide insights on consumption patterns and their implications on the target IT operating model. This phase will take you through the following activities:

  • 2.1 Categorize the consumer groups into profiles.
  • 2.2 Examine categorized consumer groups and document technology service patterns.
  • 2.3 Document implications from technology service patterns in each profile.

Use this phase as part of the full blueprint, Optimize the IT Operating Model.

Also In

Optimize the IT Operating Model

Enhance how IT adds value for consumers of technology services.

Related Content


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019