Leverage AI for Information Management

AI adds a powerful new layer to information management (IM), one that can dramatically accelerate how organizations create, access, and use information. But many IM practices are rooted in legacy approaches that prevent clarity as to where AI can meaningfully improve the usability, reliability, and quality of information. This blueprint helps IT leaders reframe their IM practices, demystify commercially available AI capabilities, and identify the initiatives that will deliver tangible impact.

AI has erased the traditional boundaries between structured data and unstructured information, radically disrupting the way organizations create, capture, and process knowledge, information, and insight. CIOs and data leaders must embrace this shift to build an integrated IM strategy that spans information disciplines, defends against AI’s risks, and unlocks the value creation opportunities presented by AI.

1. The dichotomy is dead.

The traditional separation between structured data and unstructured content no longer applies – AI consumes and processes both seamlessly. Treating them as distinct silos limits your ability to manage risk, deliver value, and enable future AI use cases. To stay competitive, organizations must adopt an integrated approach to IM across all formats.

2. Barriers are demolished.

AI has eliminated long-standing obstacles to information creation and capture, allowing almost any type of input to be captured and prepared for processing. Organizations must use emerging AI tools to leverage untapped sources of knowledge and improve information flow across stakeholder groups.

3. Recognize the new risks.

AI has greatly enhanced search and discoverability of information, but this overly available information also amplifies operational and reputational risk. Focus on proper classification and clear access boundaries to avoid exposing outdated, sensitive, or misaligned content in ways that compromise operations and trust.

Use this step-by-step blueprint to bring your information management into the AI era

Use this step-by-step blueprint to build an AI-enhanced IM practice that unlocks the full value of your information, featuring a practical workbook, presentation template, and other tools.

• Set the stage for AI-powered information by targeting key areas, defining your IM framework, and identifying distractions, problems, and strengths.
• Identify AI opportunities to resolve high-impact problems and elevate high-value strengths in IM.
• Define high-impact initiatives by building a business case that delivers a clear view of the benefits and value of AI investments into IM.
• Activate your AI-powered IM approach by building your roadmap and securing strategic approval for AI-powered IM.