Familiarize yourself with Info-Tech Research Group's IT staff core competencies. Learn their definitions and the behavior-based proficiencies associated with each competency.
- Apply these definitions to your current staff to identify the levels at which they are currently operating in relation to the most optimal state.
- Generate a breakdown of each employee’s maturity level on competencies such as customer focus, teamwork, problem solving, and organizational awareness.
- Identify which employees are most suited for customer-facing roles and/or Problem Management.