Capitalizing on their knowledge about the business environment, the firm’s customers, markets, products/services, and competitors, as well as their expertise in technology, the CEIO is expected to:

  • Provide vision and insight into the development of the business strategy.
  • Demonstrate leadership and expertise for business technology initiatives.
  • Ensure trans-enterprise integration of business processes, technology solutions, data, customer experience, etc. to drive competitive capability, innovation, and new revenue.

The CEIO is also expected to keep the business running by ensuring the integrity of all technology systems and solutions, whether owned and operated by the firm or supplied by third parties. The individual will exploit technology as a critical aspect of the customer, client, and employee value proposition within the context of risk and benefits.

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