Use Info-Tech’s IT Chargeback Communication Plan to provide a structure for managing communications about IT chargeback for business owners, staff, and management. The plan includes:
- Stating the overall goal of the communication effort.
- Describing the change that will take place.
- Defining the impact scope of the change.
- Indicating who will be responsible for various actions.
- Identifying the communication audiences.
- Listing the benefits for each audience type.
- Identifying communication vehicles and timelines.
Do not let communication be the reason your chargeback implementation fails. Plan and structure your communication efforts to manage the transition to IT chargeback.