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Use Info-Tech’s IT Chargeback Communication Plan to provide a structure for managing communications about IT chargeback for business owners, staff, and management. The plan includes:

  • Stating the overall goal of the communication effort.
  • Describing the change that will take place.
  • Defining the impact scope of the change.
  • Indicating who will be responsible for various actions.
  • Identifying the communication audiences.
  • Listing the benefits for each audience type.
  • Identifying communication vehicles and timelines.
Do not let communication be the reason your chargeback implementation fails. Plan and structure your communication efforts to manage the transition to IT chargeback.

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