All IT departments are confronted with interruptions that pull senior IT staff off project work and turn them into firefighters. Unplanned work is unproductive. This blueprint will help you optimize incident and problem management by following our three-phase methodology:

  • Identify and manage critical incidents.
  • Identify and manage problems.
  • Engage in proactive problem management.

Don't let critical incidents or persistent problems govern your IT department.

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Incident and Problem Management

Don’t let persistent problems govern your department.

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