The Healthcare industry has seen a number of technology advances in recent years that promise greater cost savings and increased accuracy through computerized, automated data entry and transfer. IT managers, however, continue to face a great deal of resistance from medical staff when implementing these systems. Assess the resistance points of medical staff and aim to circumvent them to facilitate technology adoption.
Physicians and Technology are not BFF
The American College of Physician Executives recently released a survey entitled, “Electronic Health Care Advances, Physician Frustration Grows,” that reassessed the position of technology throughout the healthcare industry. Specifically, the survey assessed the status of key healthcare technologies such as electronic medical records (EMR) and computerized physician order entry (CPOE). Results showed that both technologies had enjoyed increased market penetration throughout the period ranging from 2004-2009. Market penetration, however, is not a proxy for usability or success. Many physicians that have implemented these technologies continue to find them difficult to use. Consider the following findings from the federal survey: