Trial lock

This content is not available with your current subscription.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to learn more about gaining access to State.

Contact Your Representative or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)

Date published:


Governments are looking to their IT organizations to provide critical data, tools, and disruptive technology to enable their online services to be at a much higher customer experience level. In response, it is critical for these organizations to have an up-to-date IT strategic plan that is in alignment with this direction and embraces a continuous improvement approach to establish a track record of evolving service excellence.
  • David Wallace