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Date published:

05/10/2017

Governments are looking to their IT organizations to provide critical data, tools, and disruptive technology to enable their online services to be at a much higher customer experience level. In response, it is critical for these organizations to have an up-to-date IT strategic plan that is in alignment with this direction and embraces a continuous improvement approach to establish a track record of evolving service excellence.
Author:
  • David Wallace

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