Use this template to complete the consumer experience map and business profile classification for each consumer group in the organization. This tool will provide the following outputs:

  • Interview results from multiple stakeholders in each consumer group.
  • A completed consumer experience map for each consumer group.
  • Each consumer group categorized into one of Info-Tech's four business profiles.

Also In

Optimize the IT Operating Model

Enhance how IT adds value for consumers of technology services.

Related Content

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019