Consolidate Service Desk Assessment Tool

Author(s): Natalie Sansone, Michel Hebert

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This tool will help you form a complete picture of the health, efficiency, performance, and perceived value of each existing service desk. It includes the following sections that can be completed for each service desk:

  • Environment survey (assessed using a series of metrics)
  • Maturity survey (assessed on the basis of a comprehensive survey of processes)

This tool is designed to be used in conjunction with the project blueprint, Build a Service Desk Consolidation Strategy.

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