Assess and Prioritize Agentic AI Use Cases in Gaming & Hospitality

Persistent labor shortages, high turnover, and difficulty attracting younger talent are making it harder to deliver consistent service and high-quality guest experiences.
Guest expectations for seamless, personalized experiences are rising, but disconnected systems prevent organizations from delivering a true omnichannel experience.
Rising and volatile costs, combined with economic pressure, are compressing margins and forcing trade-offs between cost control and service quality.

Our Advice

Critical Insight

Agentic AI enables properties to operate as coordinated systems that sense guest context and orchestrate autonomous actions across channels in real time, shifting staff away from operational tasks and toward delivering more meaningful, human hospitality.

Impact and Result

When CIOs align teams to define practical AI use cases, they reduce risk and avoid stalled adoption. Info‑Tech helps by aligning teams around practical Agentic AI use cases by:

Establishing where agentic AI belongs in Hospitality.
Aligning IT and business around defensible use cases.
Prioritizing governed, value‑driven agentic AI investments.

Assess and Prioritize Agentic AI Use Cases in Gaming & Hospitality Research & Tools

1. Assess and Prioritize Agentic AI Use Cases in Gaming & Hospitality Storyboard – Identify, evaluate, and prioritize Agentic AI use cases to deliver measurable value and align with firm strategy and goals.

This will give you a start into looking into the world of agentic AI. By evaluating different use cases, it will give you a structured approach to prioritization efforts. This will help in ensuring your company can appropriately scale your agentic AI initiatives and ensure success.

2. Agentic AI Use Case Tool for Gaming & Hospitality – Identify and list agentic AI use cases, score each based on business value and feasibility, and build a prioritized portfolio.

Use the tool to evaluate the landscape. Tie these use cases directly to your business initiatives and prioritize based on feasibility and readiness to ensure your company makes the right decisions at the right times for the right reasons.

Empowering the human-centric experience through agentic AI.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 4-phase advisory process. You'll receive 7 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Scope Requirements

Call 1: Scope requirements, objectives, and your specific challenges.

Guided Implementation 2: Establish Alignment

Call 1: Align on fundamental agentic AI concepts.
Call 2: Explore agentic AI in practice.

Guided Implementation 3: Frame Opportunities

Call 1: Anchor AI capability to business context.
Call 2: Develop agentic AI use cases.

Guided Implementation 4: Score and Validate

Call 1: Score use cases for prioritization.
Call 2: Review use case portfolio.

Author

August Hummelbrunner

Contributors

Mark Rosa, CIO, Mohegan Gaming
Aubert Nungisa, Director of IT, Curling Canada
Denise Walker, CIO, Starwood Hotels