This phase will assist in implementing, reporting, and sustaining the momentum of the continual improvement plan. This phase will take you through the following activities:

  • Monitor progress.
  • Measure outcome.
Use this phase as part of the full blueprint, Adopt Lean IT to Streamline the Service Desk.

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Adopt Lean IT to Streamline the Service Desk

Turn your service desk into a Lean, keen, value-creating machine.

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