Adopt Lean IT to Streamline the Service Desk – Phase 3: Implement the Lean Service Desk Plan

Author(s): Michel Hebert, Jordan Detmers

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This phase will assist in implementing, reporting, and sustaining the momentum of the continual improvement plan. This phase will take you through the following activities:

  • Monitor progress.
  • Measure outcome.

Use this phase as part of the full blueprint, Adopt Lean IT to Streamline the Service Desk.

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