Adopt Lean IT to Streamline the Service Desk – Phase 2: Construct a Value Stream Map to Identify and Eliminate Waste

Author(s): Michel Hebert, Jordan Detmers

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Phase 2 will help identify sources of waste and harmonize the flow of work in your value stream. Finally, a future state map will be created based on this feedback. This phase will take you through the following activities:

  • Develop a value stream charter to ensure accountability.
  • Assess your current state map with metrics.
  • Build a future state value stream map.

Use this phase as part of the full blueprint, Adopt Lean IT to Streamline the Service Desk.

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