Step 1
Establish IT Performance Management

It’s a paradigm shift. Begin by moving from feelings and guesswork to measuring IT performance using a data-driven, fact-based approach.

Set Goals for Your Team and Align to Business Needs

Rally your team behind a big-picture goal that is more than a deadline: increasing stakeholder satisfaction.

Understand Needs and Allocate Resources more Effectively

Stakeholders have complex needs. Understand their priorities and the reason for satisfaction or dissatisfaction with core services.

Objectively Measure IT Performance and Prove Your Merit

Confidently report year-over-year improvements to key stakeholders. Utilize this data to make the case for IT strategy and investment.

Step 2
Build a Data-Driven Strategy

Objectively identify what needs to improve with our robust, client-tested diagnostic programs. Our diagnostic programs will help you move past subjective measurement of IT to help you prioritize projects, secure funding and become a strategic leader in your organization.

IT Security

IT SECURITY

PPM

PPM

APA

APPLICATION PORTFOLIO ASSESSMENT

CEO CIO

CIO-CEO ALIGNMENT PROGRAM

IT Management

IT MANAGEMENT & GOVERNANCE

User Satisfaction

END USER SATISFACTION PROGRAM

CIO Vision

CIO BUSINESS VISION

"A number of firms, including the Big Four, have been in the "giving us advice" business for some time but none of them have been able to give us analytics that spell out the trouble areas more clearly than Info-Tech."

-CIO Fortune 100 Firm Logistics

See all Diagnostics

Step 3
Manage Core IT Processes

Each of the squares within this table contains research designed to help you improve processes.

MGD
  • Use our Management & Governance Diagnostic to help you identify which areas of the table to focus on.
  • Assign ownership to each area and measure year-over-year progress.

As an Info-Tech member, you can use this diagnostic annually to become a more efficient IT department.

Request a Demo

Step 4
Create Roadmaps for Key IT Executives

Use our role-specific roadmaps to drive process maturity and sustainable IT improvement.

Learn More

Step 5
Use Best Practice Tools for Key Projects

Don't reinvent the wheel. Equip your team with the experience of industry experts and a community of thousands of IT professionals, saving you time, money and a lot of headaches

Project Based Research

Our step by step methodologies help you accelerate thousands of IT projects.

Learn More

Tools & Templates

Powerful tools and ready-made templates to help your team identify what’s wrong and take action.

Learn More

Step 7
Measure Year-Over-Year Improvement

On average, our clients’ stakeholder satisfaction scores get 20% closer to a perfect score each year.

Get Started