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This research analyzes digital strategies and technologies to align the organization's business and technology modules and design NFT loyalty initiatives that integrate...
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This research analyzes strategies and technologies effectively to help retail and wholesale organizations become a more omnichannel, demand-driven, cost responsive, and...
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The durable goods manufacturing industry is undergoing significant changes. To remain competitive, manufacturing companies are digitally transforming their business...
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For years, retailers have been trying to attract the right customers and ensure they don't leave empty-handed by serving their exact needs and impulsive behaviors....
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Nonprofit organizations are collecting more digital data than ever. Many don’t realize there is value in that data. Where do we start on our data journey? How do we gain...
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Customer experience is among the top priorities for the retail banking industry. In fact, customer experience is the top driver of transformation efforts. As competition...
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Dissatisfaction with CMS vendors persists as they struggle to keep up with the needs of the industry. Although a bundled/single-vendor approach is not considered a viable...
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Leverage this storyboard to standardize and modernize the service desk of MSPs that delivers high customer satisfaction and experience. A standardized service desk...
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Use strategic management principles and a systematic approach to begin the baseline for a service recovery strategy while effectively kick-starting the strategy with the...
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This industry reference architecture provides a capability-driven analysis and template that can be used to guide the decision-making process while undergoing...
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