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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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The BI Practice Assessment Tool will help you analyze your organization's BI practice, determine the BI maturity level, and systematically develop a plan for your target...
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This phase will help you establish the scope for your project by gathering detailed business context for the BI program, as well as helping you to understand your...
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This phase of the blueprint focuses on defining improvement initiatives, developing a strategy, and defining a roadmap to accompany the strategy.
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This tool will help you transform the business intelligence activities from Phases 1 and 2 into comprehensive improvement initiatives, assign responsibility to...
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Use this template to document and organize essential points you uncover in this BI strategy development project. Present this executive presentation to ensure the...
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Read this Executive Brief to understand key business drivers for refreshing your BI program.
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