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Use this workbook as a model or first iteration for your homegrown PPM solution. Follow the steps in Info-Tech's Grow Your Own PPM Solution blueprint to populate,...
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Use this tool to help assess the maturity of your requirements gathering function in your organization, and identify the gaps between the current state and the target state.
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Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...
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Prioritize business units for BCP planning, based on the severity and scope of business impact.
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Use this tool to conduct and document a business impact analysis for your BCP.
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A template BCP playbook with workarounds, checklists, and response procedures to support the high-level BCP recovery workflow.
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Use this ISO 22301-aligned tool to assess current BCP maturity.
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Establish scope, roles, and requirements for a BCP pilot project.
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Rank your services and systems by criticality.
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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