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IT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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Use this template throughout this project to document findings as you conduct and complete assessments and key ideas and opportunities for your BI program.
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Use this template to document and organize essential points you uncover in this BI strategy development project. Present this executive presentation to ensure the...
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Use this framework to plan for your BI end-user satisfaction survey with a seven-step process.
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Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
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Use this tool to plan for and coordinate a business relocation to an alternate site or work-from-home.
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Present initial results from your pilot BCP project and next steps for your BCP initiative.
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