Request for Change Form

The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...

Is Your Web Site User Hostile?

(By Info-Tech Analyst Howard Kiewe - Printed with permission from Processor magazine www.processor.com) I recently guest lectured on the topic of usability testing to...

Quick Wins Save 5% Now!

Do you need to make a difference this week? This month? Take a look at these tactics and tools to build your guerilla plan.

Change Control – Freezes & Risk Evaluation Policy

The purpose of this policy is to ensure that IT staff recognize that changes to computer systems tend to destabilize those systems.

IT Peer Advisory Committee Charter

Ongoing IT input provided through committees can provide continuous feedback to stakeholders who might not otherwise solicit IT's advice in decision-making.

Where's the Unified Communications Vision?

When it comes to UC, the majority of organizations fall short of having a strategic long term vision. Instead, many organizations are phasing in one communications...

New Leaders: Send a Message with an Executive IT Committee

Executive IT committees can take a lot of pressure off new or existing IT leaders by forcing business leaders to set IT investment priorities. Learn the lessons offered...

Formalize User Acceptance Testing

User Acceptance Tests (UATs) are often overlooked on internal software projects because users have already participated in early interface and system tests. Be prepared...

Is the ITIL Empire Overextended?

(By Info-Tech Analyst Refael Keren - Printed with permission from Processor magazine) History teaches us that great empires’ overreaching growth is often responsible...

Empower Project Managers to Ensure Project Success

Projects have a much higher probability of success if Project Managers (PMs) are given autonomy and take personal responsibility for all aspects of project planning and...
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