All Research

Getting Us Back to Work: How State IT Leaders Can Support Economic Recovery

The American Rescue Plan (ARP) is the third stimulus package passed by the United States federal government since March 2020. Stimulus funding aims to address gaps...

Leverage ARP Funding to Close Broadband Gaps

Broadband infrastructure is included in ARP funding, and $7.2 billion is earmarked for an Emergency Connectivity Fund to help schools and libraries provide broadband...

Transitioning to Renewables Using Distributed Energy

It's abundantly clear that to slow the devastating effects of climate change we must decarbonize, and we need to do it quickly. Limiting global warming will require...

Cisco Briefs on Latest Security Features for Webex

On May 21, 2021, Cisco briefed on Webex’s security features. This not only included information about the type of administration control for end users when using Webex...

Alcatel-Lucent Enterprise’s Cloud Sales Continue to Surge

On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these...

Get the Most Out of Your CRM

A CRM system is a critical component to deliver services to customers. It is essential to the organization; therefore, the usage of the CRM needs to be maximized. In...
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Get the Most Out of Your CRM – Executive Brief

A CRM system is a critical component to deliver services to customers. It is essential to the organization and therefore the usage of the CRM needs to be maximized. In...

Get the Most Out of Your CRM – Phases 1-3

A CRM system is a critical component to deliver services to customers. It is essential to the organization and therefore the usage of the CRM needs to be maximized. In...

Get the Most Out of Your CRM Workbook

This tool accompanies the Get the Most Out of Your CRM blueprint and is used to document and assist with this process.

CRM Application Inventory Tool

Use this tool to define applications and capabilities around your CRM. This will be used to conduct an application portfolio assessment for your CRM.
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