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AV Technician

The AV Technician's role is to support and maintain in-house audio-visual equipment and non-print media assets. This includes operating, maintaining, distributing,...

Help Desk Staffing: No Tech Required

While help desk automation can play a critical long-term role in developing a cost effective service orientation, determining the correct help desk staff ratio is equally...

Infrastructure Manager

The Infrastructure Manager's role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization's IT infrastructure....

SLA Manager

The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to...

Business Intelligence Specialist

The Business Intelligence Specialist's role is to strategically design and implement BI software and systems, including integration with databases and data warehouses....

Slash Cell Phone Costs: Stop Issuing Phones

SMEs can slash cell phone costs by eliminating the practice of supplying company-owned cell phones to workers. Modify the organization's default cell phone policy from...

Wireless Network Specialist

The Wireless Network Specialist's role is to ensure the stability and integrity of in-house wireless network services. This is achieved by planning, designing, and...

Best-Practice Checklist for Virtual Meetings

Download this best practices checklist and share it with your staff to improve the quality and utility of virtual meetings.

Clinical Informatics Specialist

The Clinical Informatics Specialist shall act as a liaison between the hospital's clinical areas and the IT department. This includes the primary responsibility of...

Chief Technology Officer

The Chief Technology Officer's role is to align technology vision with business strategy by integrating company processes with the appropriate technologies. The Chief...
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VL Methodology