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Step-by-Step SOP Template

Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. There are different approaches to recording SOPs. Consider using a Step-by-Step...

Application Test Strategy Template

The test strategy template provides IT managers with a tool to document a comprehensive testing plan that focuses on testing scope, schedule, resources, defect tracking...

Five Fundamentals of a Successful Application Test Strategy

A test strategy is required to achieve thorough and successful application testing. Consider testing scope, schedule, resources, defect tracking methods, and functional...

Software Configuration Management Solutions: TCO Comparison Tool

Some open-source software configuration management (SCM) tools are as good as their commercial counterparts ? without the licensing fees. Use this Total Cost of Ownership...

When and How to Get Competitive Proposals

The evaluation of competitive proposals takes time and effort. Use this process wisely. Understand when it is important to get competitive bids, when not to, and what...

E-Mail TCO Worksheet

The “E-Mail TCO Worksheet” helps IT leaders peer into existing e-mail infrastructure and provisioning costs. IT leaders will gather expense information for 19 specific...

Building Rock-Solid Web-Based Customer Service

Web-based customer service is a critical component of customer service strategy that both private and public sector organizations and their customers rely on every day. A...

PC Power Saving Plan Calculator

Organizations can cut PC energy consumption to save significant costs and reduce environmental impact. Use this tool to determine what cost savings are possible and to...

PC Power Saving Plans Reduce Costs and Environmental Impact

PC power savings aren't well understood by many organizations, but are easy to achieve and result in reduced energy consumption, cost savings, and lessened environmental...

Wax Up Your WAN to Catch the Wave of Server Centralization

Info-Tech is seeing a wave of corporate server centralization as companies gain greater control over IT infrastructure and simplify management. While there are compelling...
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