Tools

Enterprise Architecture Tool Selection

An excerpt from the Create and Manage Enterprise Data Models blueprint.

Data Modeling Playbook

A step-by-step playbook to create your data models.

SharePoint for ECM Design Tool

This practical worksheet goes step by step through the important decisions you need to make to structure your content in SharePoint.

Digital Risk Profile Tool

Use this tool to identify which risk categories are of primary concern to your organization based on your internal and external environment, as well as set of predefined...

Product Roadmap Tool

An optional tool to help you build out and visualize your first roadmap.

Product Backlog Item Prioritization Tool

An optional tool to help you capture your product backlog and prioritize based on your given criteria.

Ticket and Call Quality Assessment Tool

Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...

Service Desk Roadmap

The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.

Service Desk Maturity Assessment

The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.

Service Desk Ticket Categorization Schemes

The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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