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Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
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The Go-to-Market Strategy Cost Budget and Revenue Forecast Workbook enables the capture of costs related to product design, build and launch, and helps you compare...
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Outline your brand's writing principles, style, grammar, punctuation, and number rules.
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This brief, 20-question quiz will help you assess your IT management team members’ current levels of financial literacy and confidence as well as identify key skills gaps.
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This detailed template will help you build alignment between departments and ensure all critical steps for the launch are completed.
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This tool accompanies Get the Most Out of Your ERP blueprint. It is used to assist with this process and capture the results from a number of exercises in this blueprint.
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The SDLC examples are sanitized versions of process flows and related deliverables from other Member workshops. You can use these as a starting point or to help validate...
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Use this tool to identify which risk categories are of primary concern to your organization based on your internal and external environment, as well as set of predefined...
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Create brand awareness campaign workflows, identify assets required throughout the journey, delivery methods, and data capture.
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Use this brief questionnaire to quickly narrow down which contact center architecture is right-sized for your organization.
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