|
Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
|
|
|
Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.
|
|
|
Formalize your security awareness and training program into a policy to ensure that your employees are held accountable.
|
|
|
Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
|
|
|
Set expectations for scope, resource requirements, and target dates for building the internal SLA.
|
|
|
Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
|
|
|
Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
|
|
|
Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
|
|
|
Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
|
|
|
Build an Innovation Working Group to facilitate your organizational innovation initiative.
|
|
